Employer Industry: Digital Banking and Payments

Why consider this job opportunity:
- Salary up to $19.40 per hour
- One-time allowance of $500 for home office setup and $60 monthly payment for remote work expenses
- Comprehensive benefits package including Medical, Dental, Vision, and 401(k) plan
- Paid parental leave and paid time off
- Opportunities for career growth and development within a leading company
- Flexible work arrangements with 100% remote options available

What to Expect (Job Responsibilities):
- Handle routine customer service inquiries and problems via telephone, digital, or chat channels
- Utilize standard screens, scripts, and procedures to assist customers effectively
- Navigate a computerized system for troubleshooting customer questions
- Manage and escalate risk and customer-impacting issues to management
- Engage with over 100 customers daily in a fast-paced call environment

What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 1 year of customer service experience
- Excellent verbal communication and problem-solving skills
- Ability to multi-task and handle fast-paced customer interactions
- Capability to operate office equipment such as computers and telephones

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role in a financial services environment
- Familiarity with digital banking products and services
- Strong empathy and customer engagement skills
- Ability to thrive in a remote work environment
- Knowledge of compliance and risk management in banking

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