Discover
Credit Card Customer Service PM Shifts
This job is now closed
Job Description
- Req#: R41415
Employer Industry: Digital Banking and Payments
Why consider this job opportunity:
- Salary up to $18.98 per hour
- One-time allowance of $500 for home office setup and $60 monthly for remote work expenses
- Comprehensive benefits package including paid parental leave, medical, dental, and vision insurance
- Opportunity for career advancement and personal growth within a collaborative culture
- 100% remote work flexibility available
- Supportive training and coaching to ensure excellent customer service delivery
What to Expect (Job Responsibilities):
- Handle routine customer service inquiries via telephone, digital, or chat channels using effective communication and problem-solving skills
- Navigate a computerized system to respond to and troubleshoot customer questions
- Engage with over 100 customers daily in a fast-paced call environment
- Assist customers with various inquiries including reward redemptions, card activations, and payment processing
- Actively manage and escalate customer-impacting issues to management as needed
What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or GED
- 1+ years of customer service experience
- Excellent verbal communication and problem-solving skills
- Ability to operate office equipment such as a computer and telephone
- Ability to communicate effectively in both verbal and written form
How to Stand Out (Preferred Qualifications):
- Previous experience working in a fast-paced customer service environment
- Familiarity with digital banking and payment systems
- Strong multitasking abilities
- Experience using computerized systems for customer inquiries
#DigitalBanking #CustomerService #RemoteWork #CareerGrowth #InclusiveWorkplace
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Discover is a credit card brand issued primarily in the United States.
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