• Job Description

  Req#: R30454
  Discover offers a bright future and a variety of work options, including remote, combo, or on-site. Join our team and receive a one-time $500 allowance for setting up a home office, along with a $60 monthly internet reimbursement. With us, you'll make a meaningful impact from day one and have the opportunity to grow and make a difference at a leading digital banking and payments company. We value your uniqueness and want you to shine as you help millions of people find a brighter financial future with Discover.
  
  What You'll Do:
  - Handle routine customer service inquiries and problems via telephone, digital, or chat channels
  - Use standard screens, scripts, and procedures to assist customers
  - Navigate computerized systems to respond and troubleshoot customer questions
  - Demonstrate excellent verbal communication and problem-solving skills
  - Actively manage and escalate risk and customer-impacting issues to management
  - Maintain a quiet workspace if working from home and ensure a minimum internet speed of 100 MBPS download/10 MBPS upload
  - Utilize provided equipment, including monitors, laptop, keyboard, mouse, and headset
  
  How You'll Do It:
  - Engage energetically with over 100 customers per day in a fast-paced call environment
  - Provide assistance with reward redemptions, customer information updates, card activations, payments, lost or stolen cards, statements, APR inquiries, and credit line requests
  - Utilize multiple systems to respond, troubleshoot, and document customer inquiries
  - Build the Discover Financial brand by delivering industry-leading care and innovative solutions
  
  Qualifications You'll Need:
  - High school diploma or GED
  - 1+ years of customer service experience
  
  Compensation:
  - Base pay ranges between $17.00 to $18.59 per hour
  - Additional incentives may be provided based on factors such as location, experience, education, and skill level
  
  Benefits:
  - Paid Parental Leave
  - Paid Time Off
  - 401(k) Plan
  - Medical, Dental, Vision, & Health Savings Account
  - STD, Life, LTD, and AD&D insurance
  - Recognition Program
  - Education Assistance
  - Commuter Benefits
  - Family Support Programs
  - Employee Stock Purchase Plan
  
  Additional Information:
  - Discover is committed to a diverse and inclusive workplace
  - Discover is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

• About the company

  Discover is a credit card brand issued primarily in the United States.

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