Discover
Credit Card Customer Service
This job is now closed
Job Description
- Req#: R47294
Employer Industry: Digital Banking and Payments
Why consider this job opportunity:
- Salary up to $19.40
- One-time allowance of $500 for home office setup and $60 monthly payment for remote work expenses
- Comprehensive benefits package including paid parental leave, 401(k), and medical coverage
- Opportunity for career growth and development within a collaborative company culture
- Flexible work options: 100% remote, combo, or on-site
- Supportive training and coaching environment to enhance customer service skills
What to Expect (Job Responsibilities):
- Handle routine customer service inquiries via telephone, digital, or chat channels
- Utilize standard screens, scripts, and procedures to respond to customer questions
- Navigate computerized systems for troubleshooting customer issues
- Manage and escalate risk and customer-impacting issues to management
- Assist over 100+ customers daily, engaging in a fast-paced call environment
What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 1 year of customer service experience
- Excellent verbal communication and problem-solving skills
- Ability to multi-task and work efficiently in a remote setting
- Must have a quiet workspace and meet internet requirements for remote work
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer service environment
- Familiarity with digital banking services and products
- Strong empathy and customer engagement skills
- Ability to leverage multiple systems for customer inquiries
- Previous experience with call center operations
#DigitalBanking #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefitsAbout the company
Discover is a credit card brand issued primarily in the United States.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.