• Job Description

  Req#: R0004344

  From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

  People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden Group.

  ROLE PROFILE:

  Credit Controller Business Partner Dual International.

  JOB FAMILY:

  Finance

  WHO WILL THIS PERSON TYPICALLY REPORT TO? *:

  *Specific reporting line is stated on the contract of employment

  Credit Control Manager

  ROLE PURPOSE:

  The jobholder will focus on managing the client debtors of the Underwriting arm of the Group. They will oversee the collection of client debts and resolve queries in a timely manner to improve the debt position owed to this Company.

  KEY ACCOUNTABILITIES:

  Planning/Reporting:

  • Contribute to business projects as required

  • Provides relevant management information to line manager

  Technical:

  • Manage client debts ensuring timely payments. Proactively contacts client debtors and works with the business owners and underwriters to resolve issues preventing payment.

  • Hold weekly debt review calls with UW.

  • Checks accuracy of the posting of receipts to Company accounting systems

  • Advise business units of non-payments

  • Oversee the preparation of statements, aged debt status reports and query management reporting as required

  • Resolves account queries and feeds back to assist in Root Cause Analysis

  • Keeps informed of all regulatory and legal changes which impacts on the job role

  • Ensures up to date records are maintained at all times on the Company systems

  • Responds appropriately to urgent issues as they arise

  Policy, Process and Procedures:

  • Interprets instructions and issues arising, and then implement actions according to policies and procedures

  • Proactively identifies and may assist in implementation of process improvements to ensure work activities are as effective and efficient as possible

  Environment, Customer Focus and Relationships:

  • Develops strong relationships with their Underwriting business units within their area of responsibility

  • Build great team dynamics with offshore staff

  • Responds to the clients(both internal and external) requirements as appropriate

  • Behaves with all clients (both internal and external) professionally fairly and ethically

  • Shares information that could be beneficial to the Operating Entity/Group

  People Management/Personal Development:

  The jobholder has no direct reports. They will however, liaise with colleagues based with the HSSC (outsourced supplier) in India.

  • Actively undertakes personal development to ensure up to date knowledge and understanding of best practice

  • Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard

  • Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

  Regulatory and Compliance:

  The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below. Reference to team (below) is only applicable where the job holder has direct line management responsibilities:

  • Ensures compliance of self and team (as appropriate if the job holder has line management responsibilities) with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures

  • Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group

  • Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements (which will include those of direct reports if the job holder has line management responsibilities)

  • Maintains accurate records and deal with correspondence appropriately

  • Operates in an honest, professional and ethical manner

  • Strictly adheres to the Group Employee Code of Conduct which strongly aligns to the FCA’s code of conduct that all regulated entities must adhere to

  • Completes all relevant regulatory training

  • Ensures remain competent to carry out role (this will include team members where job holder has direct reports)

  KNOWLEDGE/EXPERIENCE

  SKILLS/BEHAVIOURS

  QUALIFICATIONS

  • Previous experience in the Insurance industry, the applicant must have an understanding of processes and procedures within the insurance market

  • Must have a minimum of 3 years credit control /IBA experience

  • Knowledge of all Microsoft Office packages. Advance knowledge in excel to produce Pivot tables and compile V lookups.

  • Must have technical knowledge of credit control collection techniques and best practices

  • Used to working in a fast past organisation.

  • Outstanding attention to detail with the ability to reconcile complex accounts and queries

  • Accurate, efficient and organised with the ability to prioritise tasks as needed

  • Self -starter who can work with a minimum of supervision

  • Strong problem solving skills

  • Excellent communication skills

  • Strong interpersonal skills – able to deal effectively professionally an diplomatically with debtors/brokers

  • Team worker – able to maintain effective relationships with colleagues within the business

  • Flexible – able to hit processing deadlines

  • A Can do attitude with a desire to succeed

  • May have appropriate professional qualification – Institute of Credit or Credit Services Association

  • Educated to GCSE standard with strong grade in Maths

  • Likely to have an aptitude for figures – demonstrated by Finance or business qualification

  What do we offer in return?

  A career that you define.

  Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.

  What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

  Our Culture: People First

  We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:

  • An international group with independence and people at its heart

  • A home for talent with a unique culture: the biggest small company in the world

  The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

  Diversity & Inclusion

  At Howden Group Holdings we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

  Additional Job Details

  Worker Type:

  Permanent

• About the company

  Howden Group is a leading international insurance intermediary group with operations across Europe, Asia Pacific, the Middle East, Africa, the U.S. and Latin America. Originally established in Europe we are now a global business with 250+ offices in 45...

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