• Job Description

  Req#: 20190

  We are seeking an experienced and proactive Credit Controller to join our dynamic Student Credit management , Finance team. In this role, you will be responsible for the efficient collection of student fees and the effective management of student debt, ensuring full compliance with university policies, statutory obligations, and payment arrangements.

  Reporting to the the Specialist: Debtors, the key Responsibilities include :

  Student Debt Collection:

  • Engage with students, parents, sponsors, and walk-in clients via telephone, email, and face-to-face interactions to collect outstanding fees.
  • Use systems such as Excalibur to view data, capture payment arrangements, and record follow-up actions.

  Account Management & Reconciliation will include:

  • Reconcile student accounts and facilitate financial clearance during registration periods.
  • Capture and process debit order to maintain accurate records.

  Payment Defaults & Settlement Arrangements:

  • Monitor payment defaults and follow up promptly to resolve outstanding debts.
  • Negotiate and process settlement arrangements in line with standard operating procedures.

  Reporting & Liaison:

  • Prepare regular reports on collection performance.
  • Liaise with internal departments (staff, faculties, Student Representative Council) and external contacts (sponsors, parents, potential students, vendors) to ensure seamless debt management.

  System and Process Enhancements:

  • Support new system initiatives (e.g., Google Suite applications, system upgrades to Excalibur) to minimize paperwork and streamline the collection process.

  • A relevant National Diploma or equivalent qualification at NQF 6.
  • A minimum of 5 years’ experience in credit control, debt collection, or a related financial role.

  Competencies:

  • Excellent interpersonal and customer service skills.
  • Strong communication (verbal and written) and telephone skills.
  • High attention to detail and ability to work under pressure.
  • Proficiency in using modern financial and data management systems.

• About the company

  The University of the Western Cape is a national university, alert to its African and international context as it strives to be a place of quality, a place to grow. It is committed to excellence in teaching, learning and research, to nurturing the cult...

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