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Position Overview:

This is a Portfolio Management position that will be responsible for mitigating losses and managing the relationship between Freddie Mac's Servicers and Mortgage Insurance Companies. Primary responsibilities will include but are not limited to: Specializing in reconciling and collecting aged receivables on mortgage insurance claims, with a focus on reducing outstanding balances through effective communication with external business partners, detailed follow-ups on missing documentation, and collaboration with other business areas as needed. Proactively facilitate monthly meetings between servicers and mortgage insurance companies to strengthen relationships with external stakeholders. Conduct thorough reviews of claim rescissions and denials, ensuring compliance with existing policies, pursuing appeals, and obtaining necessary documentation for validation. Audit Explanation of Benefits (EOB) provided by mortgage insurance companies for payment accuracy, challenging and appealing discrepancies as needed, while managing billing to servicers and initiating loan repurchases when appropriate. Act as a key liaison between internal business areas, driving process improvements and recommending new procedures to expedite claim payments, with a commitment to escalating significant findings as required.

This role will work a hybrid schedule (Tuesday - Thursday) in the Plano, TX office.

Our Impact:

Our team is responsible for mitigating financial risk and maximizing recoveries related to Mortgage Insurance claims.

Your Impact:

In this role, you will be an integral part of the Settlement Operations team and will be expected to:

• Manage and build strong professional relationships with the Mortgage Insurance companies

• Collaborate with Seller/Servicers

• Improve our receivables by monitoring assigned portfolios closely

• Manage Claims Aging reports and determine what are next steps to reduce Open Receivables

• Collaborate with internal and other external partners regarding Mortgage Insurance concerns.

• Communicate clearly and professionally with all business partners via email and face to face.

Qualifications:

• Minimum 2 - 4 years of experience in mortgage default servicing with proven success in mortgage insurance claims review of EOB’s, claims collections, loss mitigation, foreclosure, and REO operational processes

• Claims accounting/reconciliation experience

• Must possess the ability to work with a great deal of independence and manage multiple responsibilities

• Must possess the ability to work in collaborative environment and to perform various functions in the absence of management

• Candidate must have the ability and confidence to lead meetings with various levels of management

• Must possess strong data analytic skills and the ability to effectively partner with various internal and external customers

• College Degree or equivalent experience; work towards advanced studies/degree preferred

Keys to Success:

• Strong Proficiency in Excel and Accounting/Reconciliation of Claims!

• Possess excellent oral and written communication skills

• Bachelor's degree in Business, Accounting, or related field or equivalent experience

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law.

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $66,000 - $98,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.