• Job Description

  Req#: 210425360

  Wholesale Lending Services (WLS) supports several lines of businesses that include Business Banking, Commercial Bank, Asset Wealth Management, and Investment Bank. The Credit Monitoring Center of Excellence sits within WLS and provides Credit Compliance Monitoring for wholesale loan portfolios across the firm.

  As a Credit Support Escalation Manager for the Credit Monitoring CoE, you will be the primary point of contact for all activities related to internal and external credit reviews/audits as well as the primary point of contact for all client and partner escalations. In this role, you will regularly collaborate with global counterparts to align with policies, procedures and other best practices. The Team partners globally with our Credit Risk organizations, Bankers, and other internal operational teams.

  Job Responsibilities

  • Act as the primary point of contact and subject matter expert on all Credit Monitoring CoE activity, engaging operations team members for further deep dives as needed
  • Govern all audit and review activities with proactive leadership and transparency; Lead discussions, process reviews, and deep dive discussions with internal and external Credit Review and audit
  • Ensure all responses to review parties are managed within service level, escalating early if challenges are identified
  • Address all client and partner escalations/complaints including effective communication to all involved partners and accurate remediation of issues
  • Perform root cause analysis of any issues identified and develop plans to prevent future escalations in similar nature; Partner with leadership on effective implementation and change management
  • Manage an everchanging audit/review calendar ensuring operational awareness of review status while proactively looking ahead for upcoming reviews

  Required qualifications, capabilities, and skills

  • Bachelor’s degree in Business/Accounting. MBA preferred
  • 2 to 4 years’ experience in Credit Monitoring and/or Quality Control with legal and financial documents analysis
  • Previous experience with Internal Controls, Risk & Audit Partners and External Auditors
  • Ability to work on various projects simultaneously
  • Ability to work independently across various levels in the organization
  • Strong understanding of commercial loan products, including documentation and credit agreements
  • Strong verbal & written communication to effectively communicate with various stakeholders and across levels
  • Ability to work independently with minimum supervision including demonstration of good time management
  • Excellent decision-making and strong analytical skills including the ability to probe sensitive issues while maintaining the highest level of integrity and objectivity
  • Demonstrate the ability to function in a global environment, partnering jointly, in a cooperative manner, sharing information with co-workers and peers and support department and team plans, programs, and policies
  • Strong proficiency in using MS Office tools including MS Excel

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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