• Job Description

  Req#: CREDI001949

  For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you’re ready to create excitement and drive what’s next in the industry, we’d love to hear from you.

  The Credit Return Coordinator is responsible for communicating with internal and external customers to process product returns and to issue credit or debit customer accounts accurately.

  Key Responsibilities

  • Collaborate with Sales, Customers and Manufacturing to accurately process inbound RGA's (Returns Good Authorization)
  • Consult with cross-functional teams on any RGA issues
  • Validate RGA product to paperwork, then release to process for credit
  • Insert scanned documents to correct customers' credit or debit memo after processing in NetSuite
  • Respond to questions from team members about returns and collaborate resolutions for customers
  • Process Saleable and Unsaleable Return Goods Authorizations (RGA) to create credit and debit memos
  • All other duties as assigned

  Qualifications

  • High school diploma or equivalent
  • 1+ year checking figures, postings, and documents for correct entry, mathematical accuracy, and proper coding for return and credit processing
  • Proficient in Excel, Word, and Outlook
  • Excellent organizational skills and meticulous attention to detail
  • Strong communication skills within all levels of the organization
  • Analytical thinking with the ability to implement creative solutions
  • Ability to resolve issues with customers and vendors within a timely manner
  • Capacity to work well under pressure and respond to fast-changing priorities and deadlines
  • Ability to work independently and in a small team, adhere to work schedule, and manage regular duties with minimal supervision
  • Adaptable and able to quickly learn new technologies and processes to meet evolving business needs

  Preferred Qualifications

  • 1+ year of NetSuite experience
  • 1+ year of customer service experience
  • Associate degree in business or related field

  What we offer

  • Base salary and bonus program
  • Medical, dental, vision and life insurance effective on date of hire
  • Generous 401(k) Plan
  • Defined Contribution Plan
  • Paid vacation and paid holidays
  • Tuition reimbursement
  • Professional growth and development programs to help advance your career!

  Official Contact Information

  • Email: All official emails will come from an @Swisher.com address
  • Website: Verify job listings and contact details on https://careers.swisher.com

  Important: We will never contact you via Teams, Zoom, or Google Meets. If you qualify for an interview, the proper meeting method will be shared with you beforehand. Confidential information should only be shared through secure methods outside of email

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Swisher is a leading lifestyle brand for adult consumers headquartered in Jacksonville Florida, dedicated to their customers.

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