This job is now closed
Job Description
- Req#: 4066
- Effectively solve customer inquiries via email using a CRM tool.
- Understand escalation paths to effectively triage a seller’s needs based on where they are in their loan cycle to mitigate risk.
- Answer customer questions regarding business documents or current loan information.
- Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses.
- Identify, document, and follow up with cross-functional teams on product bugs and features.
- Advocate for our seller community by identifying issue trends and suggesting improvements to processes, policies, and products.
- Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to our sellers.
- Participate in ongoing training to maintain knowledge of BSA/AML and perform BSA/AML duties as required by job function.
- Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.
- 100% Remote.
- 9 AM - 5 PM local time zone after training is completed. Training hours are from 9 AM - 5 PM PST.
- 1-3 years of professional experience with either a financial institution or payment provider preferred - must have.
- Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to adapt to new situations and think on your feet quickly.
- Experience in direct customer-facing roles - Must Have.
- Interest in implementing feedback and dedicated to improving your skills and work.
- Flexibility to adapt and ability to manage multiple assignments while working independently - Must Have.
- Strong organizational, analytical, written, and verbal communication skills.
- Superb attention to detail - Must Have.
- Excellent time-management skills - Must Have.
- A desire to help people and improve the customer experience.
- A passion for the Client and customers engaging with the Client's products.
- Strong Internet research, Google Docs, and overall PC skills; SQL experience is a plus.
- MacBook user preferred.
Our client, a global financial service and digital payments company, is seeking a Credit Risk Specialist.
This position is a remote 4-month contract. You must be able to work in the US and have no H1B Visa status. The hourly rate is $26.70, W2 + paid holidays through Talent Table. NO C2C.
Responsibilities:
Skills:
About the company
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.