21Tech

Credit Risk Specialist


PayCompetitive
LocationRemote
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 4066

      Our client, a global financial service and digital payments company, is seeking a Credit Risk Specialist.

      This position is a remote 4-month contract. You must be able to work in the US and have no H1B Visa status. The hourly rate is $26.70, W2 + paid holidays through Talent Table. NO C2C.

      Responsibilities:

      • Effectively solve customer inquiries via email using a CRM tool.
      • Understand escalation paths to effectively triage a seller’s needs based on where they are in their loan cycle to mitigate risk.
      • Answer customer questions regarding business documents or current loan information.
      • Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses.
      • Identify, document, and follow up with cross-functional teams on product bugs and features.
      • Advocate for our seller community by identifying issue trends and suggesting improvements to processes, policies, and products.
      • Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to our sellers.
      • Participate in ongoing training to maintain knowledge of BSA/AML and perform BSA/AML duties as required by job function.
      • Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.
      • 100% Remote.
      • 9 AM - 5 PM local time zone after training is completed. Training hours are from 9 AM - 5 PM PST.

      Skills:

      • 1-3 years of professional experience with either a financial institution or payment provider preferred - must have.
      • Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to adapt to new situations and think on your feet quickly.
      • Experience in direct customer-facing roles - Must Have.
      • Interest in implementing feedback and dedicated to improving your skills and work.
      • Flexibility to adapt and ability to manage multiple assignments while working independently - Must Have.
      • Strong organizational, analytical, written, and verbal communication skills.
      • Superb attention to detail - Must Have.
      • Excellent time-management skills - Must Have.
      • A desire to help people and improve the customer experience.
      • A passion for the Client and customers engaging with the Client's products.
      • Strong Internet research, Google Docs, and overall PC skills; SQL experience is a plus.
      • MacBook user preferred.
  • About the company