• Job Description

  Req#: R-0000124290

  Job Summary

  Job Description

  What is the opportunity?

  In this role you will receive incoming calls from the branch network, the Advice Centre and Mortgage Specialists teams from across the country. You will function as a credit specialist answering questions about credit policies and/or providing advice on credit structuring for in flight applications, as well as procedural, navigational and application support with Casper and Linx systems. You will review and assess credit applications submitted by Mortgage Specialist or Branch channels based on business needs.

  Please note: This is a hybrid opportunity, for applicants within commuting distance to the 2985 Virtual Way office location in Vancouver.

  What will you do?

  • Provide high quality telephone service
  • Act as the first point of contact and expert in the interpretation of credit policies and guidelines for individuals
  • Assist and guide our partners so that they can submit quality credit applications to the Credit Adjudication teams
  • Assists clients with System and Tool navigation and integrates resources and materials into conversations to support advice and recommendations
  • Demonstrates commitment to First Call Resolution by taking ownership & accountability of caller problems at the first point of contact and by applying appropriate RBC processes, procedures and policies
  • Exercise agility to maintain a good balance between customer service and business risk
  • Maintain his/her knowledge of credit policies and procedures using all the tools available to you
  • Evolve in a dynamic environment, with frequent changes, and where teamwork is the privileged
  • Ensure submissions include sound credit judgment and adherence to policy and procedures
  • Provide complete verification of credit applications and required documentation

  What do you need?

  Must have:

  • Lending experience
  • Be committed, organized, effective and accountable
  • Have basic knowledge about RBC credit policies while possessing excellent fast learning skills
  • Developed analytical spirit as well as a strong team spirit
  • Have the capacity to take on other responsibilities
  • Have proven problem solving skills
  • Ability to work shifts within the business hours of 7am - 7pm (PST) Monday to Thursday, 7am - 6pm (PST) on Fridays and 8am - 4pm (PST) on Saturdays

  Nice to have:

  • Knowledge of Casper and Linx systems.
  • Previous experience in a contact center environment
  • Bilingual in French and English

  What’s in it for you?

  We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program
  • Leaders who support your development
  • Ability to make a difference and lasting impact
  • Opportunity to take on progressively greater accountability

  Job Skills

  Answering Telephones, Credit, Credit Policies, English Language, Multitasking, Telephone Communications

  Additional Job Details

  Address:

  2985 VIRTUAL WAY, SUITE 302:VANCOUVER

  City:

  VANCOUVER

  Country:

  Canada

  Work hours/week:

  37.5

  Employment Type:

  Full time

  Platform:

  PERSONAL & COMMERCIAL BANKING

  Job Type:

  Regular

  Pay Type:

  Salaried

  Posted Date:

  2025-04-29

  Application Deadline:

  2025-05-07

  Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

  Inclusion and Equal Opportunity Employment

  At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

  Join our Talent Community
  
  Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
  
  Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

• About the company

  Royal Bank of Canada (RBC), is a diversified financial services company. The Company provides personal and commercial banking, wealth management services, insurance, investor services and capital markets products and services on a global basis. The Com...

Notice