What We Need

Corpay is currently looking to hire a/an Crew Accommodations Agent within our Lodging division. This position falls under our TA Connections line of business and is located in Dallas/Fort Worth TX. In this role, you will responsible for using Connex to book hotels and transportation for American Crew members worldwide. The position will coordinate with the pilot, flight attendants, and crew tracking desks to resolve issues. This position will also be responsible for communicating effectively to resolve problems with vendors and crew members. They will need to work under pressure during major operational events to ensure crew members are placed in rooms in a timely manner to avoid crew rest delays or cancellations. You will report directly to Robbie Elliott and regularly collaborate with AA team(s)/department(s).

How We Work

As a/an Crew Accommodations Agent you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Dallas/Fort Worth TX location
• Company-issued equipment on site
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Booking hotel accommodations for American flight attendants, pilot crews, adhoc crews, Check Airmen, and LOSA observers.
• Handling emergency relocations of crews that occur last minute.
• Serving as back up to American Hotel Contracts team.
• Checking cities where American doesn’t have a contract hotel, update Connex accordingly, making transportation arrangements, if required.
• Making payments to American non-contract vendors as requested from Hotel Contracts team.
• Working closely with crew tracking and other groups relevant to operational needs that may affect crews and passengers.

Qualifications & Skills

• Familiarity with soft siting, maintaining a thorough knowledge of market and contractual needs.
• Possess a general understanding of Connex.
• Be able to solve problems with customers that are critical to American’s success in on time and completion factor.
• Understand American hotel functionality for crews.
• Strong writing, communication, and negotiation skills.
• Ability to apply and analyze data, while making corrections as necessary.
• Strong organizational and multi-tasking skills.
• Ability to work independently and as a contributing team member.
• Ability to adapt quickly to technology changes, and union crew rules.
• Excellent PC skills.
• Available to work shift work and willingness to work long hours during irregular operations.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• High school diploma or GED Certificate is required. Some college education is preferred but not required.
• Some customer service or call center experience is preferred but not required.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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