• Job Description

  Req#: 13660

  Competition Number: 13660

  Applications will be accepted until 2359hrs on 05/07/2024.

  Important: Do not discuss your application to this process with others (including on social media).

  Posting Details:

  This posting is for multiple casual positions. All civilian competitions include the possibility of extension and/or additional temporary or permanent positions.

  Salary Information: $69,991.74 - $82,424.16 annually. (2024 rates of pay)

  All applications must be received on time and through the online application system. Applicants are required to upload their cover letter and resume in addition to the candidate profile. The cover letter should clearly outline your qualifications for this position.

  More information about our hiring process can be found on the website under the Hiring Process menu.

  Job Information

  Directorate: Ottawa Police Service	Section: Criminal Intelligence
  Pay Grade: Four (4)	Job Code: 10075133

  Work Location: Onsite: OPS Facilities

  Supervisor's Title: Supervisor Criminal Intelligence Monitor

  Effective Date: April 15, 2016

  Overall Purpose

  • Under the supervision of the Supervisor Criminal Intelligence Monitors, the Criminal Intelligence Monitor is responsible for monitoring, transcribing, and translating intercepted audio and video communications as assigned.
  • Provide other services to projects requiring intercept expertise in support of criminal prosecutions and public and officer safety.
    

  Major Responsibilities

  Monitor, summarize, transcribe, and translate intercepted audio and video data as assigned:

  • Ability to provide data entry and transcribing services for investigative units.
  • Proficiency in computer software, including word processing, spelling, and grammar, to accurately transcribe information from statements and investigative materials and prepare related documentation.
  • Skilled in using computer software (Microsoft Suite) with strong typing and keyboarding abilities for transcribing statements. Familiar with police terminology.
  • Excellent listening and analytical skills for accurately gathering information and transcribing statements and data verbatim from various sources.
  • Effective oral communication and interpersonal skills, along with composure, to convey timely and often sensitive information.
  • Ability to obtain and clarify information, receive direction, and accept feedback on work products.
  • Critical thinking, analytical, and reasoning skills to adapt to unforeseen demands and shifting priorities when handling multiple requests.
  • Identify and select information of interest, determine priority of messages, and provide it to the Investigator / Project Coordinator.
  • Collaborate with other Monitor Transcribing Staff to correlate and synthesize data / information for reporting purposes.
  • Identify relevant information from interceptions and make recommendations on selection of material to be brought to the attention of Investigator.
  • Maintain professional composure to convey relevant information to project members including the Project Coordinator and Investigator, some of which may be extremely sensitive and / or emotionally disturbing in nature and require immediate communication.
  • Work in accordance with established monitoring and transcribing procedures, Provincial and Federal Human Rights legislation, the Canadian Criminal Code, and other relevant statutes.
    

  Major Responsibilities (continued)

  Provide other services to OPS led and externally led projects requiring intercept expertise in support of criminal prosecutions and public and officer safety.

  • Work in partnership with other OPS units to ensure critical information is relayed in a timely manner while maintaining necessary confidentiality.
  • Abide by requirements set out in a Judicial Authorization, OPS Policies and any special instructions from CISO and the Department of Justice.

  Major Responsibilities (continued)

  • Perform other duties as required or assigned.

  Statement of Required Qualifications

  Education and Experience

  • N / A

  Language

  • English – oral fluency.
  • Fluency in other languages subject to project requirement.
  • Strong auditory sense.
  • Good communication skills.
    

  Certifications and Licences

  • N / A

  In service Training

  • Intercept Software in service training will be provided.

  Job Knowledge

  Working knowledge of:

  • The Organization’s Mission, Vision, and Values.
  • Understanding of Privacy Act requirements.
  • Word processing, verbatim structure, and spelling guidelines to type information from recorded conversations and prepare related documentation.
  • Street and social media slang to understand the context of intercepted conversations by phone or text.
    

  OPS Competencies

  Competency	Level	Competency	Level
  Communication	2	Network & Relationship Building	1
  Teamwork	1	Problem Solving	2
  Adaptability	1	Leadership	1
  Serivce Orientation	1

  Hours of Work

  The incumbent is required to work hours commensurate with a 24 / 7 shift schedule in order to meet operational requirements of the section, between days, afternoons ,evenings and/or nights (including Statutory Holidays).

  Effort and Working Conditions

  • Visual – frequent use of computer screen while keyboarding for long periods of time.
  • The incumbent must be able to work shifts as designated in the “Hours of Work” section of the job description.
  • The candidate must possess audio acuity to a level that ensures the functions of the position can be completed.
  • Frequent monitoring of communications requires increased auditory concentration to isolate communications from background noise and static and transcribe conversations verbatim, identify voices, and understand what is being discussed in context of slang used and recent investigation related occurrences, wear headphones for majority of shift.
  • Must maintain high levels of concentration to ascertain relevant information as well as maintaining preparedness and alertness for live monitoring during periods of inactivity.
  • May be required to rapidly summarize conversations and to perform simultaneous activities, e.g., recording and summarizing live interceptions while communicating with Lead Investigator.
  • Performs work in a criminal monitoring environment; high security; in a locked room with restricted access.
  • Listens to interceptions that are sometimes comprised of disturbing graphic content and discussions about same (abuse, suicide, homicide).
    

  Desired Qualifications

  Fluency in French or other languages (subject to project requirement).
  Previous monitoring experience.
  Experience resolving technical problems with equipment such as malfunctions and poor sound quality.

  Knowledge of:

  • Section 183, 184, 185, and 186 of the Canadian Criminal Code which pertains to the interception of private communications.
  • Recording equipment to record conversations and maintain equipment.
  • Intercept system to access the recorded conversations and transcripts for summarizing.
  • Information logging and cataloguing procedures within restrictions of the Intercept system.
  • How to properly structure transcripts and technical briefs for court use.
  • Tracking system to activate and operate for recording purposes.

  Extensive knowledge of rules and restrictions of authorizations that govern the activation and deactivation of video recording equipment.
  

  Additional Competition Information:

  We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.

  Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

  The Ottawa Police Service promotes the principles of diversity and inclusion. We provide accommodation during all parts of the hiring process as required. Applicants need to make their needs known if contacted to proceed to the selection process. Accessible formats and communication supports are available upon request.

  Additional information about our hiring process can be found on the recruiting website.

  Please direct any questions to CivilianStaffing@ottawapolice.ca.

• About the company

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