DXC Technology
Critical Command Centre Analysts
This job is now closed
Job Description
- Req#: 51475818
- Manage ServiceNow tickets by priority and workload to ensure contract SLA’s are met, tickets updated and customers informed of progress
- Facilitate Continuous Service improvement
- Provide Management reporting for internal and customer stakeholders
- Support the Major Incident Management team by leading the technical support groups
- Event ticket management
- Backup/Restore resolution management
- Escalation Management
- VMWare
- Vcentre
- Monitoring of Software \ Tools (Nagios, Smarts, Nexthink)
- Windows Server
- RED Hat
- Windows desktop
- ITIL (v3 &/or v4)
Job Description:
The role will involve handling day to day IT processes governance for Event, Incident, Change and Problem within a Command Centre using the command, control, co-ordination, and communication principles.
The role will report to a Shift Commander.
Because of the nature of support the ideal candidate will need to be SC security cleared or able to obtain it. British nationals only.
Responsibilities include but are not limited to:
Preferred skills \ knowledge of:
The roles are for 24x7, covering 12 hours shifts of days and nights.
About the company
DXC Technology is an American multinational information technology services and consulting company headquartered Ashburn, Virginia.
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