• Job Description

  Req#: CRITI001804
  Employer Industry: Self-Defense and Personal Protection Services
  
  Why consider this job opportunity:
  - Starting rate of $22.00/hour with shift premium based on days and hours worked
  - Bonus-eligible for the company incentive plan
  - 23 days of personal time off, 8 company holidays, and a paid day of volunteer service annually
  - Comprehensive insurance coverage options, including medical, dental, vision, and more
  - Opportunity for career advancement and professional growth within a nationally recognized workplace
  - Training expenses covered by the employer, including a week of on-site training
  
  What to Expect (Job Responsibilities):
  - Provide immediate support to members involved in lawful self-defense incidents over the phone
  - Advocate for members and guide them through complex situations, ensuring their needs are met
  - Maintain accurate records and prepare incident reports during shift transitions
  - Collaborate with internal and external stakeholders to provide comprehensive member support
  - Engage effectively with attorneys and other service providers as needed
  
  What is Required (Qualifications):
  - High School diploma or equivalent required
  - Prior work history in customer service and/or sales, with experience managing sensitive information preferred
  - Typing proficiency of at least 40 words per minute and familiarity with G-Suite, Microsoft Office, and Salesforce
  - Demonstrated strong, empathetic listening skills and the ability to remain calm under pressure
  - Proven ability to excel in fast-paced environments with attention to detail and effective problem-solving skills
  
  How to Stand Out (Preferred Qualifications):
  - Experience in a role requiring discretion and confidentiality in handling sensitive information
  - Ability to work independently as well as collaboratively within a team setting
  - Aptitude for managing multiple projects and priorities simultaneously
  
  #SelfDefense #CustomerService #CareerGrowth #CompetitivePay #WorkplaceBenefits
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Education, Training And Self-Defense Insurance For Responsible Gun Owners

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