USCCA
Critical Incident Response Specialist - Remote, Hybrid, & HQ Options
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Job Description
- Req#: CRITI001860
Employer Industry: Emergency Response Services
Why consider this job opportunity:
- Starting rate of $22.00/hour with shift premium based on days and hours worked
- Bonus-eligible for the company incentive plan
- 23 Days of Personal Time Off, 8 company holidays, plus a paid day of volunteer service annually
- Robust insurance coverage options, including Medical, Dental, Vision, and more
- Opportunity to work hybrid, in-office, or remotely based on location
- Recognized as a top workplace with multiple awards for employee satisfaction and growth
What to Expect (Job Responsibilities):
- Provide immediate support to members over the phone during lawful self-defense incidents
- Advocate for members and guide them through complex situations, addressing various needs
- Maintain availability and accessibility to members for the entire shift duration
- Prepare incident reports and ensure detailed notes are provided when transitioning shifts
- Engage effectively with attorneys and other stakeholders to resolve member issues
What is Required (Qualifications):
- High School diploma or equivalent required
- Prior work experience in customer service and/or sales, with a focus on handling sensitive information
- Typing proficiency of at least 40 words per minute, with strong attention to detail
- Ability to maintain discretion and confidentiality while managing complex situations
- Strong empathetic listening skills and the ability to remain calm under pressure
How to Stand Out (Preferred Qualifications):
- Experience in managing complex, confidential, and sensitive information by phone
- Proficiency in G-Suite, Microsoft Office, Salesforce, and other web-based platforms
- Proven ability to excel in fast-paced environments with efficient problem-solving skills
#EmergencyResponse #CustomerService #CrisisManagement #CareerOpportunity #TopWorkplace
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Education, Training And Self-Defense Insurance For Responsible Gun Owners
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