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Job Description
- Req#: 24-136491
- 10+ years Solution Design experience in enterprise applications and solutions
- In-depth knowledge of CRM platform (e.g., Microsoft Dynamics) and its features, including portal technologies such as ADX studio, PowerApps, building model driven apps, Power portals experience an asset.
- Demonstrated knowledge and experience of Microsoft 365 CRM development.
- Experience in identity provider solutions integration.
- Proven experience designing and implementing end-to-end CRM solutions that align with business objectives.
- Proficiency in CRM customization and configuration, including creating custom fields, workflows, process automation, and data integration.
- Strong understanding of data modeling, database design, and data architecture within a CRM context.
- Experience with programming languages and scripting (e.g., C, JavaScript, Apex, Python) for customizations and integrations.
- Knowledge of API integration methods to connect CRM systems with other applications.
- Demonstrated ability to assess complex and diverse information/system needs and develop I&IT solutions.
- Experience working in an agile development environment. Experience in providing Go-live support and conducting post implementation reviews.
- Ability to identify the root
- cause of problems and provide viable solutions.
- Strong problem-solving skills to address complex business challenges and design appropriate solutions.
- Ability to collaborate with cross-functional teams, including developers, analysts, and business users and testers
- Experience working with CRM vendors (e.g. Microsoft), understanding product roadmaps, and evaluating third-party integrations.
- Proficiency in analyzing data and trends to identify opportunities for process improvement and enhanced customer experiences.
- Ability to perform data-driven decision-making to optimize CRM performance and functionality
- Creative thinking and the ability to devise innovative solutions to unique challenges.
- Experience conducting stakeholder interviews, gathering requirements, and documenting use cases.
- Ability to translate business requirements into effective CRM solutions, ensuring alignment with organizational goals.
- Proficient in designing and documenting technical specifications, solution architecture diagrams, and data flow diagrams.
- Ability to design and articulate complex technical concepts into executable development work packages for developers.
- Excellent verbal and written communication skills to effectively convey technical information to both technical and non-technical stakeholders.
- Experience presenting solution designs, project updates, and recommendations to management.
- Demonstrated skill in planning and managing change within an organization when implementing new CRM systems or processes.
- Bachelor’s degree in information technology, Engineering, or related field.
- Relevant certification from CRM platform providers (e.g., Microsoft Dynamics 365 certifications) is an asset.
Title: CRM Solutions Designer - Senior
Location: Toronto, ON (Hybrid)
Duration: 6+ Months Contract with 12 months possible extension.
Job Description:
Application design and development experience:
Methodology, Problem Solving and Analysis Skills:
Planning, documentation, and communication:
Desired Skills:About the company
Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization, and a pioneer in providing premium end-to-end Global Workforce Solutions and IT Services to diverse clients across various domains.