• Job Description

  Req#: 15226
  Advantages of Joining the Employer:
  
  At the Employer, you'll have the opportunity to make a difference in people's lives while also having a job that you love. We believe that everyone deserves a smile they love, and we value our team members as much as our club members. By joining our team, you'll be part of a company that is dedicated to creating positive change and providing the best experience for our customers. Here's why you should consider joining us:
  
  1. Team Collaboration:
  - Work together as a team to achieve success.
  - Mentorship opportunities to help you grow and develop.
  - When you win, we all win.
  
  2. Work-Life Balance:
  - Your well-being matters to us.
  - Balancing physical, mental, and emotional health is important.
  - We provide a stable and supportive work environment.
  
  3. Authenticity:
  - Bring your true self to work.
  - Embrace your creativity and unique ideas.
  - We encourage you to express yourself confidently.
  
  4. Professional Growth:
  - Opportunity to learn and grow in digital marketing expertise.
  - Become a leader in your functional area and beyond.
  - Continuous development and training opportunities.
  
  5. Making Smiles Happen:
  - Be part of a company that creates smiles.
  - Help deliver an incredible customer experience.
  - Contribute to a positive and inclusive culture.
  
  Responsibilities:
  
  - Lead broadcast email and SMS campaign planning, content creation, deployment, optimization, including A/B testing.
  - Work with the Email Marketing Manager to apply analytical insights to improve channel performance.
  - Review reporting and analytics for email and SMS channels and optimize based on target KPIs.
  - Refine and optimize broadcast email and SMS processes.
  - Ensure quality assurance across email and SMS platforms.
  - Collaborate with the Marketing Team and the entire organization on email and SMS communication initiatives.
  - Coordinate with customer care to ensure a quality customer experience with email and SMS communications.
  - Support automated email and SMS communication strategy throughout the customer journey.
  - Continuously learn and grow in digital marketing expertise.
  
  Qualifications:
  
  - Attention to detail.
  - Self-starter personality that thrives in a fast-paced environment.
  - Excellent communication skills and collaborative spirit.
  - Strong work ethic and ability to learn new tasks quickly.
  - Creative thinker.
  - Ability to express ideas clearly and confidently.
  - Positive attitude and flexible personality.
  - Proficiency in Microsoft Suite, including Word and Excel.
  - Experience using automation tools and platforms (Salesforce Marketing Cloud, Looker).
  - Bachelor's Degree in Marketing or related field.
  - 2-4 years of equivalent work experience.
  
  Additional Information:
  
  - SmileDirectClub is proud to be an Equal Opportunity employer.
  - We do not discriminate based on race, religion, color, national origin, disability, sex, sexual orientation, gender identity, age, veteran status, or other legally protected characteristics.
  - Reasonable accommodations are available for candidates with disabilities.
  - Compensation offered will depend on skills, experience, qualifications, and applicable laws.

• About the company

  SmileDirectClub is a teledentistry company. The company was co-founded in 2014 by Jordan Katzman and Alex Fenkell.

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