A Day in the Life of a CRMG Referral Coordinator

The Referral Coordinator provides administrative support to department or clinic. This position is responsible for managing the referral loop, scanning, monthly reports, and participation with department or clinic programs in addition to performing all the Office Service Support job duties. This position is also the surgery scheduling department for Orthopedics, plastic surgery, general surgery, and pain managment.

Why Work at Cheyenne Regional?

• 403(b) with 4% employer match
• ANCC Magnet Hospital
• 21 PTO days per year (increases with tenure)
• Education Assistance Program
• Employee Sponsored Wellness Program
• Employee Assistance Program
• Loan Forgiveness Eligible

Here is What You Will Be Doing:

• Greets visitors and checks in patients with accurate demographic and insurance information.
• Executes the pre-registration and pre-authorization process by obtaining necessary documentation from the patient, patient’s physician, and insurance company.
• Obtains necessary signatures for consent for services and mandatory Medicare documents.
• Encourages and assists patients in registration of patient portal.
• Responsible for scheduling patients for in office procedures/office visits and relaying patient data to those who require the information.
• Places patient appointment reminder calls.
• Obtains appropriate co-pays and account payments; responsible for cash drawer.
• Monitors the queues including performing the referral process through Epic and incoming faxes.
• Monitor referrals to ensure completed process. Verify that the patient has completed the referral and that the results are in the medical record.
• Oversees timely and accurate scanning into the medical record.
• Able to access perform and monitor monthly reports.
• Assist patients with billing questions.
• Schedule ancillary, hospital, and other procedures.
• Complete pre-registration insurance and benefit verifications.

Desired Skills:

• Excellent interpersonal and communication skills
• Proficiently skilled with MS Office, Outlook, Internet Explorer, and standard office equipment
• Excellent organization skills and attention to detail
• Ability to demonstrate an independent work initiative, sound judgment, and attention to detail
• Ability to handle multiple tasks simultaneously
• Ability to demonstrate strong cognitive and problem-solving skills all with minimal supervision
• Knowledge of electronic health records
• Ability to interact respectfully with diverse cultural and socio-economic populations

Here is What You Need:

• High school diploma (or equivalent certification from an accredited program) or higher degree • -OR, One (1) or more years of job-related experience
• One (1) or more years of customer service experience
• One (1) or more years of clerical experience in medical field

Nice to Have:

• High school diploma (or equivalent certification form an accredited program) or higher
• Two (2) or more years of customer service experience
• Two (2) or more years of clerical experience in the medical field
• Previous EPIC experience

About Cheyenne Regional:
Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to great health.

Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.