Are you a community-minded leader with a passion for recreation and making a difference? The City of Bellevue’s Parks & Community Services Department is looking for an experienced professional to manage Crossroads Community Center—a vibrant, welcoming space where people of all ages and backgrounds come together. This is your opportunity to lead meaningful work in a role that blends leadership, innovation, and equity, ensuring programs not only engage the community but also generate a lasting positive impact.

As a Community Services Supervisor, you will lead the day-to-day operations of the Crossroads Community Center, guiding a dedicated team while fostering a welcoming, dynamic environment for all ages and backgrounds. This includes planning and evaluating culturally responsive programs, supervising staff, managing facility logistics, and maintaining strong partnerships with local organizations, schools, and residents. You'll bring a creative approach to programming and ensure quality service delivery that reflects the diverse and evolving needs of the Crossroads community.

At the City of Bellevue you'll be part of a team committed to providing exceptional customer service, upholding the public interest and being a part of the community vision. Our people bring unique skills and qualities to the table, embrace the values of honesty, accountability, and commitment to service, and take pride in the work they do.

City Council Vision Statement: Bellevue welcomes the world. Our diversity is our strength. We embrace the future while respecting our past.

Bellevue Parks & Community Services Vision: In Bellevue everyone can connect to each other and to nature through experiences that help them to live, grow, and thrive.

Bellevue Parks & Community Services Mission: We build a healthy community through an integrated system of exceptional parks, natural areas, recreation, arts and culture, and a broad base of community services.

Bellevue Parks & Community Services Equity Statement: A System of Fairness Equity acknowledges and removes disparities in opportunities, power, and resources so that everyone can reach their full potential to thrive. Bellevue Parks & Community Services practices equity, which is the responsibility of every individual in the department. Equitable access is a right, not a privilege, and is fundamental to our mission of serving all people. Through equitable policies and practices, we cultivate ties that connect people to the fabric of our community.

• Provides positive overall leadership and strategy for staff and programs at Crossroads Community Center
• Contributes to city-wide and department-wide initiatives, projects, and programs.
• Develops, plans, promotes, implements, and reviews a wide range of community programs.
• Develops policies and procedures associated with program development and implementation.
• Recruits, trains, and supervises staff, participants, instructors, and contractors involved in programs.
• Development of program and/or facility budgets and tracks revenue and expenditures.
• Develops pricing structure for contractor salaries and class fees.
• Develops public relations marketing strategies, presentation, and promotional materials, as well as distribution timelines.
• Develops work plans, timelines, goals, outcomes, and appropriate evaluation measures.
• Serves as a program and facility information resource to city staff, elected officials, and local and regional citizens.
• Maintain the facility’s operations, ensuring a safe, clean, and welcoming space for all.

Supervision Received and Exercised:

• Works under the general supervision of the Parks & Community Services Manager.
• Exercises supervision over program coordinators, administrative support staff, partially benefited staff, and volunteers as assigned.

Knowledge, Skills, Abilities and Competencies

• Considerable knowledge of community center operations, including public sector practices, facility management, and service delivery models.
• Considerable knowledge of budget development and management.
• Considerable knowledge of recreation program planning and development including cultural responsiveness, youth and adult engagement, and intergenerational programming.
• Considerable knowledge of staff supervision including coaching, performance management, goal setting, and fostering a collaborative and inclusive work culture.
• Excellent time management and organizational skills, with the ability to prioritize workload, delegate responsibilities effectively, and meet competing deadlines; including the ability to develop timelines, assign tasks, and track progress toward goals and deliverables.

• Knowledge of conflict resolution and emergency management, with the ability to de-escalate situations and respond calmly and appropriately to safety concerns or emergent issues.

• Ability to make sound decisions, especially in high-pressure, sensitive, or fast -paced situations.
• Abilities in effective communication and interpersonal skills, including the capability to give and receive constructive feedback, lead with empathy, and maintain positive working relationships.
• Ability and awareness to navigate organizational dynamics, political climates, and community relationships with professionalism and discretion.
• Technological proficiency, including functional knowledge of Microsoft Office Suite and the ability to learn and apply other software systems related to scheduling, budgeting, communications, and program registration.
• Skill in public speaking, presentation, and negotiation skills, with a customer service mindset and a focus on community satisfaction.
• Ability to work effectively with a diverse population, demonstrating cultural humility, equity-centered practices, and the ability to interpret and apply city policies in complex or ambiguous situations.
• Ability to use discretion and professionalism when dealing with sensitive staff, participant, or community-related concerns.

Education, Experience, and Other Requirements

• Graduation from an accredited four-year college or university with a degree in recreation management, the social sciences, business or related field(s).
• Five or more years of progressively responsible related experience in recreation management and program planning, and/or human/social services, as well as supervisory experience.
• Or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
• First Aid/CPR certification or the ability to acquire once hired.

First round of in-person interviews will be held Friday, May 30 in Bellevue, WA. Virtual/Remote interview will not be available for this recruitment.

Physical Demands
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• The employee may be required to push, pull, lift, and/or carry up to 40 pounds.
• The noise level in the work environment is usually moderately quiet to noisy depending on programs and events in the facility.
• Must be able and willing to work on day, evening, and weekend shifts as scheduled.
• This is not a hybrid position, and all work happens on-site. This position will also be required to work on the 4th of July on a rotating basis.