CRU Office Assistant

In-Scope

Temporary, 18 months, Full Time

100% In office

Division: Finance

Closes, October 20th, 2023

GENERAL ACCOUNTABILITY

The Central Recovery Unit (CRU) Office Assistant is responsible to handle the day-to-day office tasks of the Central Recovery Unit. This job provides support to the manager, other employees and external agencies through processing payments, liaising between the corporation and the Courts or policing agencies in all regions, and dispatching new recoveries within the recovery unit.

KEY ACCOUNTABILITIES

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Dispatching New Recoveries

• Reviews incoming subrogation requests from claims centers to ensure accuracy of loss detail and determine next steps (i.e., locating customer history, review limitation period and dispatch based on listed criteria).

• Maintains accurate dispatch records for equal disbursement of files across staff, creates the initial recovery request in GIS and assigns it to staff for follow-up according to pre-determined criteria.

General Administrative Duties

• Handles inquiries and payments from walk-in clients at the front counter.

• Processes daily internet, credit card and cheque payments received in CRU and ensures accurate application of payments against correct lines of business and/or correct losses and reserves where multiple debtors and/or multiple losses exist.

• Performs duties relating to incoming and outgoing files, internal filing, scanning, mail, courier (incoming and outgoing), and maintaining standard office equipment and supplies.

• Monitors the unit’s inbox for emails, faxes and voicemails and distributes to appropriate personnel.

• Reviews and distributes repayment agreements, bankruptcy documents and lawyer and debtor correspondence.

Disposition of Charges

• Follows up on and confirms the status of criminal charges with various Court locations, police agencies and RCMP Detachments across all regions.

• Updates the recovery system and/or advises the injury, auto or property adjusters.

Suspensions and Suspension Write-Offs

• Processes suspensions through the Auto Fund (AF) application and ensures suspensions are accurately recorded against the correct loss of each debtor (where multiple debtors or multiple losses exist).

• Prepares suspension write-offs, and file closure for approval, ensuring accuracy in relation to the specific loss and debtor (where multiple debtors or multiple losses exist), denial reason and retention period.