• Job Description

  Req#: CRUIS008189

  City Experiences is seeking a Cruise Tour Guide for our City Cruises operation in Toronto.

  *Please note this is a contract position*

  About You:

  This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

  About the Opportunity:

  The successful Cruise Tour Guide is friendly, upbeat, provides excellent customer service, enjoys interacting with people from all over the world, and learn a “narration script” that includes accurate historical information.

  Crew Benefits:

  • Complimentary Uniforms
  • New Retention Bonus - up to $500.00!
  • Competitive Wage
  • Crew Recognition Program
  • Crew Events
  • Staff Meals
  • Global and Local Cruise Discounts
  • Paid Training
  • Crew Referral Program - up to $200.00 per referral

  Essential Duties & Responsibilities:

  • Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT Service System
  • Learn the historical information for the narration and prepare your own "verbalization" of the 60-minute tour of Toronto Harbor; Narrators are provided with all the necessary historical information and on-site training.
  • Address guests by name and recognize their special occasions
  • Deliver an engaging and informative tour on the vessel, using a wireless mic, in front of the passengers
  • Provide information to guests, including products offered, cruise route, and Toronto history
  • Greet and interact with passengers in a friendly, courteous manner; playing the role of "congenial host," greeting guests with a smile, and bidding them farewell at the end of the cruise
  • Receive passengers and inform them about boarding procedures
  • Assist with line management, scanning tickets and greeting guests upon boarding
  • Provide directions to points of interest in the area, such as historical sites, restaurants, tourist attractions, transportation etc.
  • Explain products or services and prices, and answer questions from customers
  • Communicating with the onboard Food and Beverage and Marine teams to ensure a smooth and efficient guest experience and cruising schedule
  • Take part in safety drills and work in cooperation with the captain and crew of the vessel
  • Communicate clearly with other departments and personnel
  • Additional job duties assigned

  Requirements & Qualifications:

  • Ability to learn and memorize historical information, and to deliver an engaging “story-like” tour
  • Ability to express history/facts/anecdotes in a clear and coherent delivery style
  • Energetic and enthusiastic personality essential
  • Capacity to keep calm and maintain a pleasant demeanor in a busy, fast-paced work environment
  • Ability to stay on your feet for lengthy periods of time
  • Performing or theatre experience can be helpful but is not necessary. If you have a passion for history and enthusiasm about the city of Toronto, the narration skills can be learned and developed
  • A commitment to being on time and delivering a consistently engaging, informative, and interactive tour
  • Will be required to be available for work on weekends and all major holidays
  • Must be available to work through at least Labor Day, and preferably through to mid-October

  About Us:

  City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

  The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

  City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

  City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.

• About the company

  Introducing the brand-new City Experiences anchored by Hornblower. Explore new cities, find dinner cruises, site-seeing tours, and more. Book a tour today.

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