NHS

CSD - Ambulance Telephone Triage Practitioner - Hampshire


Pay37,338.00 - 44,962.00 / year
LocationWinchester/England
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: C9195-25-0233?language=en&page=77&sort=publicationDateDesc

      Job summary

      We are looking to recruit reliable and enthusiastic Nurses to join our motivated, friendly and hardworking team of Clinical Practitioners based in Otterbourne, Winchester to support the smooth running of our 999 service. Applicants will need to have an up to date NMC/HCPC registration with extensive clinical experience.

      As well as offering a great basic salary of £35,392 - £42,618 pro rata/ per annum, Candidates will receive the following unsocial allowances on top:

      All day Saturday (midnight to midnight) as well as any week day after 8pm and before 6am - Time plus 30%

      All day Sunday and public holidays (midnight to midnight) - Time plus 60%

      We are offering a variety of hours from a minimum of 23 hours a week up to Full-Time hours of 37.5. Candidates will be required to work a variety of shifts which may include nights, weekends, bank holidays and religious holidays. CSD staff use a "self-roster" system allowing a flexible and positive work life balance.

      Please note: This role does not support remote working. You will need to be available to work from our Emergency Operations Centre in Otterbourne, Hampshire.

      Main duties of the job

      We are looking for Nurses and Paramedics to work as part of our dynamic team where you will use your clinical judgement and extensive knowledge to carry out complex clinical assessments of patients, using a combination of telephone and video conversations. Video allows the clinician to link live directly to the patient and manage the scene, completing a live assessment of their clinical needs . You will be required to deal with sensitive information whilst providing appropriate advice and information to the patients in line with the clinical assessment software, care pathways, the latest evidence based research and current clinical guidelines. You will be supporting whole system healthcare, working with partner organisations to assess needs and plan care for communities and individuals.

      Working as part of the team on the Clinical Support Desk you will be directly involved with live emergency calls helping with patient assessments and supporting non clinical colleagues as well as road staff.

      You will be required to demonstrate excellent communication skills with a broad range of patients, family members and other healthcare professionals, often exploring and resolving complex clinical and social issues. Balancing the needs of our individual patients with the availability of resources and demand on the Service requires critical thinking and problem solving skills, team working, innovation and good IT skills.

      About us

      Benefits we offer:

      • Expert training and support from our dedicated in-house education team.
      • A nationally recognized qualification in NHS Pathways.
      • Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
      • Enrolment into the NHS Pension Scheme.
      • Access to continual professional development and opportunities within SCAS and the NHS.
      • Occupational Health support along with an Employee Assistance Programme.
      • NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing

      Please be advised that should you have to move home as a result of taking up employment within the Trust you may be eligible for assistance with relocation costs up to the sum of £8,000 (subject to conditions outlined within the Trust Relocation Policy). Further information is available upon request.

      About Us

      South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

      The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.

      We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

      Details

      Date posted

      27 May 2025

      Pay scheme

      Agenda for change

      Band

      Band 6

      Salary

      £37,338 to £44,962 a year Pro rata per annum

      Contract

      Permanent

      Working pattern

      Full-time, Part-time

      Reference number

      195-25-CSDS-CWB-D

      Job locations

      Southern House

      Sparrowgrove, Otterbourne

      Winchester

      SO21 2RU


      Job description

      Job responsibilities

      Successful candidates will be required to complete a nine week full time training programme at commencement of post which is fully paid. This covers internal systems, NHS pathways assessments and call centre mentoring.

      SCAS actively encourage and support CPD and offer a wide range of study sessions and courses. As a member of the CSD team you will be encouraged to support your clinical development and we offer 4 paid clinical days per year in addition.

      Job description

      Job responsibilities

      Successful candidates will be required to complete a nine week full time training programme at commencement of post which is fully paid. This covers internal systems, NHS pathways assessments and call centre mentoring.

      SCAS actively encourage and support CPD and offer a wide range of study sessions and courses. As a member of the CSD team you will be encouraged to support your clinical development and we offer 4 paid clinical days per year in addition.

      Person Specification

      Qualifications & Training

      Essential

      • Recognised Nursing/Emergency Care Practitioner/Paramedic qualification
      • Valid registration with NMC or HCPC

      Desirable

      • Recognised mentorship qualification and experience

      Knowledge & Experience

      Essential

      • Nursing/Emergency Care Practitioner/Paramedic experience in acute or primary care
      • Extensive clinical knowledge
      • Significant post qualification experience in acute or primary care
      • Decision making
      • Triaging

      Desirable

      • Telephone triage experience
      • Experience of supporting others in clinical practice
      • Experience of dealing with multi-agency situations
      • SCAS area/hospital knowledge
      Person Specification

      Qualifications & Training

      Essential

      • Recognised Nursing/Emergency Care Practitioner/Paramedic qualification
      • Valid registration with NMC or HCPC

      Desirable

      • Recognised mentorship qualification and experience

      Knowledge & Experience

      Essential

      • Nursing/Emergency Care Practitioner/Paramedic experience in acute or primary care
      • Extensive clinical knowledge
      • Significant post qualification experience in acute or primary care
      • Decision making
      • Triaging

      Desirable

      • Telephone triage experience
      • Experience of supporting others in clinical practice
      • Experience of dealing with multi-agency situations
      • SCAS area/hospital knowledge

      Disclosure and Barring Service Check

      This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

      UK Registration

      Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

      Additional information

      Disclosure and Barring Service Check

      This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

      UK Registration

      Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

      Employer details

      Employer name

      South Central Ambulance Service NHS Foundation Trust

      Address

      Southern House

      Sparrowgrove, Otterbourne

      Winchester

      SO21 2RU


      Employer's website

      https://scasjobs.co.uk/ (Opens in a new tab)

      Employer details

      Employer name

      South Central Ambulance Service NHS Foundation Trust

      Address

      Southern House

      Sparrowgrove, Otterbourne

      Winchester

      SO21 2RU


      Employer's website

      https://scasjobs.co.uk/ (Opens in a new tab)

  • About the company

      National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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