• Job Description

  Req#: R0012900

  Salary: £24,141 to £27,860 per annum

  Hours: 36 per week

  Contract Type: FTC/Secondment – 12 months

  We’re recruiting for a Council Tax and Utilities Administrator to join our team in Birmingham.

  Reporting to the Lead Council Tax and Utilities Administrator, the role will support the business by supporting the housing and finance teams in assessing, recording and investigating, where appropriate, incoming council tax and utilities communications for Clarion properties. This includes communicating with both local authorities and utility suppliers. Working closely with internal and external stakeholders, the role will be responsible for tracking and monitoring business liability for council tax and utility and supporting housing and finance colleagues to manage the void processes.

  Other key duties include; -

  • Assist with record keeping of utility information and council tax files, and carry out general administrative duties within the team, as necessary.
  • Act as the key contact for utility and council tax related matters, providing relevant advice to finance, housing, local authorities, and utility suppliers.
  • Liaise with internal departments and external partners regarding invoices, payments, qualified deductions, and data updates in line with the utilities and council tax process.
  • Ensure that relevant utility providers and local authority departments are updated when properties may become void to ensure additional cost is not incurred.

  What you can expect from us

  Here at Clarion we’re dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle.

  As standard we offer;-

  • Competitive salaries that are benchmarked regularly against current market rates
  • Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years’ service.
  • A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
  • Matched pension contributions of up to 7.5% of your salary with generous life assurance
  • Flexible and agile working for the majority of our employees.

  Other perks

  • Company Bonus Scheme
  • Eye care vouchers
  • Holiday trading scheme allowing you to buy and sell leave
  • Free counselling and legal advice scheme for you and your family
  • Interest free loans for season ticket and study leave

  You’ll already have previous experience of administration in a fast paced, dynamic environment with the ability to problem solve effectively and be able to exercise a high degree of initiative in resolving issues and developing recommendations. If you have a demonstrable commitment to customer service, then we would like to hear from you!

  Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.

  For further details on this vacancy please click ‘apply’.

  Closing Date: Thursday 16th November 2023 at midnight

  You can download the role profile here – CTU Administrator

  You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.

• About the company

  Clarion Housing Group is the largest housing association in the United Kingdom with 125,000 properties across more than 170 local authorities.

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