2nd Swing Golf
Custom Order Fulfillment Associate, Golf Equipment
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Job Description
- Req#: CUSTO001392
- Execute OFS custom order core processes
- Achieve golfer (NPS) satisfaction through all touch points
- Contribute to overall job satisfaction (iNPS)
- Problem solve issues with orders
- Monitors custom orders and communicates lead times on inventory
- Assists with team member order inquiries
- Reviews new instock club order
- Calls & emails returned within 24 hours
- Ensure website is up-to-date with custom order availability
- Places team member PUD orders
- Tracks sales for new customer order product launches
- Updates the Do Not Fit list
- Complete all training and 2nd Swing University (2SU) requirements
- Support other store functions as needed
- Familiarity with: GSuite, Netsuite, 2ndswing.com, UKG, Counterpoint, OEM portals
- Excellent communication skills, problem solving and attention to detail
- Willingness to learn about golf equipment
- Personable, energetic, and professional with a passion for the game of golf
- College degree
- Above average level of golf equipment knowledge
- Ability to work 40 hours per week, as well as opportunities for overtime during busier seasons.
- Prolonged periods of sitting, standing and bending.
Job Summary:
The Online Custom Order Fulfillment Associate plays a key role in providing exceptional customer service by monitoring and placing custom orders with OEMs. You will build strong relationships with 2nd Swing Club Fitters and OEM teams and contribute to a positive online experience.
Duties/Responsibilities:
Required Knowledge, Skills & Abilities:
Preferred Education & Experience:
Physical Requirements:
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.About the company
Shop new and used golf clubs, apparel, shoes, tech and other equipment from the largest and most diverse selection of used golf clubs on the planet. For your next round, save BIG with our unbeatable prices on clubs, apparel, shoes, headcovers and more ...
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