Customer Advisor – Salary £23,900 – £24,200

This is a great job for someone with interest in the insurance industry and a drive to help customers. If you have great telephony and numerical skills, we would love to hear from you!

A bit about the job:

We provide the very best care for our customers through the quality of our personalised service. We are interested in your commitment to delivering great results and while there is a lot to learn about our products, our team of 8 will be there for you through great training and coaching, you’ll be well prepared to support the needs of our customers.

As a Customer Advisor, you will process complex individual annuity quote requests and provide a presales telephony service for IFAs (independent financial advisers). You will interact with multiple stakeholders predominantly in the underwriting team and the pricing team to ensure accurate and timely annuity quotes are issued in line with customer expectations. In this role you will contribute to make sure that our customers will have the information they need to make an informed Retirement decision.

Skills and experience we’re looking for:

• Financial Services background is desirable, but we welcome people with an interest in starting in the industry as well
• Telephony skills
• Good numerical skills
• Good planning, prioritisation, and organisation skills
• Customer focused

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £23,900 and £24,200 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to beatrix.rozsa@aviva.com.