• Job Description

  Req#: 559504

  At XiFin, a culture of inclusivity is in our very fabric. We believe that this culture not only creates a more equitable and functional workplace, but also enhances our team members' work experiences by promoting creativity, innovation, and collaboration.

  Who are we looking for?

  We are seeking a Customer Analytics & Enablement Manager to enhance the customer experience by leveraging data-driven insights and providing effective training and support. This role is responsible for collecting, analyzing, and translating customer interaction data into actionable recommendations, and for serving as a key liaison between our customers and engineering teams. The ideal candidate is both analytically savvy and highly communicative, capable of transforming complex data into engaging narratives and actionable improvements.

  What will you do?

  • Deliver training and support on XIFIN analytics tools to internal teams and external clients.
  • Maintain up-to-date documentation on the EmpowerIQ and Advanced Analytics platforms to support user onboarding and ongoing education.
  • Respond to customer inquiries related to analytics platforms and data interpretation.
  • Design and deliver custom reports to surface actionable insights.
  • Collaborate with engineering to translate user feedback into system enhancements.
  • Track and report on key customer success metrics related to analytics engagement.

  This is an onsite position at our office in San Diego, CA or Charleston, SC. If located in Charleston, SC this role will require 10-20% travel.

  What education and experience do you need?

  A combination of the following education and experience factors will be considered:

  • Bachelor’s degree in Healthcare Management, Business Administration, Data Analytics, or a related field (or equivalent experience).
  • Minimum 5 years of experience in data analytics, ideally within healthcare or life sciences.
  • Proficiency in data visualization tools such as Tableau and Microsoft Power BI.
  • Strong command of Microsoft Office tools (especially Excel).
  • Demonstrated experience in customer-facing roles, training delivery, and technical support.
  • Exceptional communication and storytelling skills, with the ability to tailor messaging to different audiences.

  What’s in it for me?

  We don't just offer benefits; we offer a comprehensive and flexible benefits package tailored for you!

  • Dive into a world of cutting-edge healthcare with our comprehensive medical, dental and vision benefits, including telehealth services. Say goodbye to the hassle of prescriptions with our convenient mail-order program for 90-day maintenance medications.
  • Our Health Savings Account (HSA) featuring pre-tax deductions and quarterly company contributions (HSA only) puts more money in your pockets!
  • Plan for your golden years with confidence through our 401k retirement plan, complete with a company match.
  • Fuel your ambition with our Tuition Assistance program, empowering you to reach new heights in your professional journey.
  • Finally, experience true well-being with XiFin's BeWell Program, where we champion physical, mental, financial, and social wellness, because your success and happiness are our ultimate priorities

  Why XiFin?

  XiFin is a healthcare information technology company that empowers healthcare organizations to navigate an increasingly complex and evolving healthcare landscape. Through innovative AI-enabled technologies and services, we deliver operational efficiency, interoperability, and simplicity. The company’s revenue cycle management, clinical workflow enablement, laboratory information system, and patient engagement solutions enable organizations to achieve stronger finances, streamline operations, and develop industry-leading business strategies.

  Helping healthcare providers achieve financial strength empowers them to do more good for more people. That’s THE POWER TO DO GOOD.

  What does the position pay:

  Compensation is determined by several factors which may include skillset, experience level, and geographic location.

  The expected range for this role is $70,000.00-100,000.00 annual compensation. Please note this range is an estimate and actual may vary based on qualifications and experience.

  If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at 858-436-2901.

  EEO Statement

  XiFin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

  
  

  
  

  
  

  
  

• About the company

  XIFIN is the laboratory industry leader in increasing profitability, communication and efficiency across health industries through their laboratory revenue cycle management and laboratory information system solutions. Learn more here.

Notice