Posting End Date:

Employee Type:

We have an exciting opportunity to add a Customer Billing Support Representative to our dynamic team. Do you have a focus on customer relations? Do you enjoy problem solving in a fast-paced environment? If so, apply today!

As a member of the Customer Care team, these clerical roles, in the Kingston Billing location, will be responsible for customer account maintenance, data entry, investigations and billing adjustments while supporting a positive customer experience.

At Enbridge, we offer a competitive benefit and pension package along with generous time off. Join our diverse team today!

What You Will Do:

You will have the following:

• Monitor residential, commercial, and industrial gas accounts from a billing perspective.

• Resolve meter reading and billing exceptions.

• Complete billing analysis and processes adjustments, as needed.

• Consults with other departments and follow ups with customers, as required.

• Provide support to the Contact Centers, performing account maintenance and multi-period adjustments, as required.

• Assist in various departmental administrative tasks on occasional basis.

Who You Are:

• 3+ years of directly related experience. Post-secondary degree/diploma is highly desired.

• Experience in an office setting supporting a customer care and/or billing environment.

• Strong organizational and interpersonal skills and experience in working well in a team environment.

• Digital literacy as well as excellent verbal and written communication skills.

• Able to work independently and prioritize completion of numerous tasks within strict time constraints.

• Must have strong problem-solving skills and advanced computer skills (Microsoft Office Suite).

• Exceptional verbal/written communication and interpersonal skills.

• High level of attention to detail and dedication to quality results.

The Following Would Be an Asset:

• Knowledge of SAP and Maximo

Flex Work

• Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options. #LI-Hybrid #topemployer

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com