Waste Management
Customer Call Center Representative- Remote Position
This job is now closed
Job Description
- Req#: 2313663
Employer Industry: Waste Management Services
Why Consider this Job Opportunity:
- Starting payrate up to $20/hr DOE
- Opportunity to work remotely within 50 miles of a Waste Management Center Site
- Potential for career growth and advancement within the organization
- Bilingual in Spanish is a plus
- Chance to provide exceptional customer service and resolve complex issues
- Opportunity to cross-sell additional products and services to increase revenue
What to Expect (Job Responsibilities):
- Handle inbound customer service calls related to billing, service changes, and cancellations
- Use multiple applications and tools to research and resolve customer queries
- Provide standard information and education regarding service options, charges, billing, and contracts
- Resolve customer issues and serve as an advocate for customers with repeat issues
- Identify opportunities to cross-sell additional products and services
What is Required (Qualifications):
- High school diploma or G.E.D
- Minimum of 1 year of previous call center customer experience
- Excellent verbal, written, and analytical skills
- Proficiency in MS Office and typing skills
- Ability to multitask and react well under pressure
How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish
- Experience in sales and retention in a customer service role
#WasteManagement #CustomerService #RemoteWork #CareerGrowth #Bilingual
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Waste Management, Inc. is an American waste management, comprehensive waste, and environmental services company in North America.
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