Victaulic
Customer Care Account Representative
PayCompetitive
LocationEaston/Pennsylvania
Employment typeFull-Time
This job is now closed
Job Description
- Req#: oZX8tfwh?nl=1
u00A0u00A0u00A0u00A0About Victaulic :u00A0u00A0u00A0Victaulic is a global leader in mechanical pipe joining innovations and is the world's leading producer of mechanical pipe joining solutions. The company has 13 manufacturing facilities and 28 branches worldwide with 4,400 employees who speak 43 languages across the globe. With over 2000 global patents, Victaulic solutions are at work in more than 140 countries across diverse business lines including oil and gas, chemical, mining, power generation, water and wastewater treatment, military and marine, as well as commercial building and fire protection.u00A0u00A0u00A0
Responsibilities :u00A0u00A0u00A01. Provide professional and proper response to all product and order related inquiries for primary accounts and other account contacts as required.u00A0
2. Responsible to develop and improve the focus of customer relationship management with both internal and external customers as well as support the Victaulic Product Delivery System by maintaining a proactive and integrated communication flow with Sales, the Distribution Center Managers and our customers regarding customer service issues.u00A0
3. Performs all order processing and service-related activities to ensure the accurate, timely and effective handling of customer requirements.u00A0
4. Assist customer in selecting product that best suits the application and identify potential sales opportunities and ensure the sales lead is provided to appropriate Sales Representative.u00A0
5. Perform quotation and order entry, edit and maintenance, handle all telephone, fax or email inquiries relating to freight, product application, or billing issues for primary accounts and other accounts as required.u00A0
6. Responsible to analyze and resolve customer requests, inquiries or problems by utilizing established procedures.u00A0
7. Identify and report all instances of customer problems, potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Representative and / or Sales Management.u00A0
Prevent and /or resolve any billing disputes ensuring improved efficiencies.u00A0
8. Adhere to all company policies, procedures and best practices of all order cycle activities.
9. Maintain current documentation and files as per established procedures and policies.u00A0
10. Responsible to ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization.u00A0
11. Assist in various tasks, projects and responsibilities as assigned by a Customer Care Supervisor or Manager.u00A0
12. Utilizes the Quality Improvement Process to fulfill the responsibilities of the position and improve work processes.u00A01. Bachelor's Degree a plus.
Qualifications:u00A0 (Education, Experience, Personal Attributes)u00A0u00A0u00A0
2. Possess proficient skills with Microsoft Office products including:u00A0 Word, Excel, Access, & Project. Experience and understanding of Visual 3. Basic language a plus.
4. Minimum three years of customer service.
5. Must possess excellent communication skills and be patient, professional and courteous when faced with an adverse situation. Project management skills a plus.
6. Must be goal oriented, reliable, self-motivated and able to multi-task effectively.
7. Willing to be flexible in schedule and work occasional overtimeu00A0u00A0u00A0u00A0Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status.u00A0u00A0u00A0#TOP123u00A0 u00A0
About the company
Victaulic is a developer and producer of mechanical pipe joining systems and is the originator of the grooved pipe couplings joining system.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.