• Job Description

  Req#: C9319-25-0526?language=en&page=822&sort=publicationDateDesc

  Job summary

  We are looking to recruit a friendly, motivated and professional customer care administrator to join our team. Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills.

  This position will be based at Coquet Medical Group, working across our Amble and Broomhill sites. The successful candidate will be providing a high level of customer service to patients of NPC practices.

  Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff.

  You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide secretarial support to GP's and clinicians. You will be required to help out on the telephones as and when required. Answer telephone calls, respond to all enquiries, direct the public as and when appropriate, provide admin support to nursing & clinical staff. Full training will be provided on the use of SystmOne.

  Main duties of the job

  • Ensure all referrals are sent via the appropriate method i.e. e-referral system.
  • Deal with requests for access to medical records.
  • Managing the practice generic in box and other electronic messaging systems.
  • Dealing with telephone calls from patients and third parties as appropriate.
  • And any other duties that are relevant to the post.
  • Working in a busy reception desk dealing with patients face to face and on the telephone.
  • All administrative duties and working together as a cohesive team with both clinicians and other administrative staff.
  • Taking meeting minutes as required.

  About us

  Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages many GP practices with over 100,000 registered patients in Northumberland and North Tyneside.

  Whilst appointees will have a base practice within NPC,they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

  Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. The successful applicant will be an employee of the subsidiary.

  Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.

  Details

  Date posted

  13 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year pro rata per annum

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  319-7190518MH

  Job locations

  Coquet Medical Group

  Amble

  NE65 0HD

  
  

  Job description

  Job responsibilities

  • Dealing with telephone calls from patients, and third parties as appropriate

  • Scan all incoming patient information into their computerised medical records.

  • To answer telephone calls & respond to all enquires directing the public as appropriate
  • To provide admin support to nursing & clinical staff.

  • Issue invoices and seeking payment for private work, keeping a record of monies received and owed, using a Microsoft excel spreadsheet.

  • To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate.

  • Ensuring external mail is posted off daily.

  • In the instance of staff absence due to annual leave and sickness, provide cover for the other member of the secretarial team.

  • Help out in reception when required.
  • The above is a guideline to some of the duties expected from an administrator in general practice but is by no means exhaustive

  Job description

  Job responsibilities

  • Dealing with telephone calls from patients, and third parties as appropriate

  • Scan all incoming patient information into their computerised medical records.

  • To answer telephone calls & respond to all enquires directing the public as appropriate
  • To provide admin support to nursing & clinical staff.

  • Issue invoices and seeking payment for private work, keeping a record of monies received and owed, using a Microsoft excel spreadsheet.

  • To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate.

  • Ensuring external mail is posted off daily.

  • In the instance of staff absence due to annual leave and sickness, provide cover for the other member of the secretarial team.

  • Help out in reception when required.
  • The above is a guideline to some of the duties expected from an administrator in general practice but is by no means exhaustive

  Person Specification

  Qualifications

  Essential

  • NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience

  Desirable

  • Primary care experience

  Person Specification

  Qualifications

  Essential

  • NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience

  Desirable

  • Primary care experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Northumbria Healthcare NHS Foundation Trust

  Address

  Coquet Medical Group

  Amble

  NE65 0HD

  
  

  Employer's website

  https://www.northumbria.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Northumbria Healthcare NHS Foundation Trust

  Address

  Coquet Medical Group

  Amble

  NE65 0HD

  
  

  Employer's website

  https://www.northumbria.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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