• Job Description

  Req#: C9319-25-0302?language=en&page=293&sort=publicationDateDesc

  Job summary

  We are delighted to be able to offer a Customer Care Administrator position working for Ponteland Medical Group. The successful post holder will be able to work from any Northumbria Primary Care location with the expectation that your main base will be Ponteland Medical Group.

  Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our teams to develop into new roles.

  We are looking for a highly motivated and enthusiastic team player who can demonstrate high standards of customer care and administrative skills. You will become part of an experienced, pro-active, and friendly team working to serve patients through general practice. The hours will be varied between 08:00 and 18.00 Monday - Friday.

  Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received. Previous applicants need not apply.

  Main duties of the job

  Ideally, the successful candidate will have a background of working in primary care or secretarial, as well as strong customer service and administrative skills.

  This position will be based at both the Ponteland Medical Group. The successful candidate will be providing a high level of customer service to patients of NPC practices.

  About us

  Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.

  Whilst appointees will have a base practice within NPC,they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

  Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.

  Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.

  Date posted

  19 March 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £23,615 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  319-7085194MH

  Job locations

  Ponteland Medical Group

  Meadowfield Industrial Estate, Ponteland

  Newcastle upon Tyne

  NE20 9DS

  
  

  Job description

  Job responsibilities

  To answer telephone calls & respond to all enquires directing the public as appropriate.

  To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.

  To provide admin support to nursing & clinical staff.

  To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.

  To provide nonclinical advice to patients, relatives, the public and internal & external agencies.

  Responsible for the ordering & maintenance of stock levels clinical & non-clinical.

  To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team.

  To occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.

  Job description

  Job responsibilities

  To answer telephone calls & respond to all enquires directing the public as appropriate.

  To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.

  To provide admin support to nursing & clinical staff.

  To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.

  To provide nonclinical advice to patients, relatives, the public and internal & external agencies.

  Responsible for the ordering & maintenance of stock levels clinical & non-clinical.

  To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team.

  To occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.

  Person Specification

  Qualifications

  Essential

  • NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience

  Experience

  Desirable

  • A knowledge of the EMIS or SystemOne
  • Child Protection training
  • NSTS Training
  • ECDL

  Person Specification

  Qualifications

  Essential

  • NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience

  Experience

  Desirable

  • A knowledge of the EMIS or SystemOne
  • Child Protection training
  • NSTS Training
  • ECDL

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Northumbria Healthcare NHS Foundation Trust

  Address

  Ponteland Medical Group

  Meadowfield Industrial Estate, Ponteland

  Newcastle upon Tyne

  NE20 9DS

  
  

  Employer's website

  https://www.northumbria.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Northumbria Healthcare NHS Foundation Trust

  Address

  Ponteland Medical Group

  Meadowfield Industrial Estate, Ponteland

  Newcastle upon Tyne

  NE20 9DS

  
  

  Employer's website

  https://www.northumbria.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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