• Job Description

  Req#: 239775

  HELLO THERE! WE ARE _VOIS!

  Established in 2006, _VOIS (Vodafone Intelligent Solutions) has evolved to become a strategic arm of Vodafone Group Plc and the partner of choice for talent, technology, and transformation. With over 26,000 talents, we’re creating value across 28 countries, and operating from 7 locations in Albania, Egypt, Hungary, India, Romania, Turkey and the UK.
  We deliver high-quality services across IT, Care, Business Intelligence Services, Digital Business Solutions (Robotics & AI), Finance, Supply Chain, HR operations, and many more.

  Your role in a nutshell:

  To establish and maintain a differentiated customer experience for Prepay and Post Pay customers. Offer a supreme care experience and communicate any issue they track and affect customers’ journey.

  What you’ll do:

  • Providing exceptional customer care support through various communication channels (inbound calls & chats)
  • Responding promptly to inquiries, identifying & assessing customers’ needs to achieve satisfaction
  • Resolving customer issues and complaints effectively and efficiently
  • Maintaining accurate records of customer interactions and transactions
  • Contributing to team goals and initiatives to achieve commercial targets regarding retention, cross-sell & up-sell

  What will you bring to the team:

  • Customer oriented and problem-solver mindset
  • Positive and patient
  • High spirit of teamworking
  • Ability to multitasking, performing several tasks in rapid succession
  • Attention to detail and accuracy
  • Previous experience as a voice or chat agent and/or knowledge of Call Center tools/software (e.g. Siebel CRM) will be considered a plus

  Must have technical / professional qualifications:

  • Strong understanding of products and services
  • Strong verbal & written communication
  • Very good typing skills
  • Excellent command of Greek language
  • Good communication skills in both Greek and English language
  • Very good typing skills
  • Very good computer skills

  What you need to know about us:

  We are the engine that powers Vodafone around the world: our work impacts millions of people around the globe every day. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you.

  
  #movewithus #_VOIS #VOISAL #LI-Hybrid

  Not a perfect fit?

  Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

• About the company

  Vodafone Group plc is a British multinational telecommunications company.

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