Giant Eagle
Customer Care Advocate
PayCompetitive
LocationPittsburgh/Pennsylvania
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 324387
- Experience Required: 1 to 3 years. At least one year experience in a customer service, call center, production or related environment. At least one year of experience navigating computer system applications like Microsoft. One year experience in a remote, work from home environment.
- Education Desired: High school diploma or equivalent
- Respond to all customer inquiries by utilizing information acquired during training and resources available through people, customer records, and knowledge management systems.
- Provide complete and accurate information by identifying customer needs through active listening and clarifying skills.
- Process required transactions via web-based applications.
- Submit customer cases in a concise yet accurate manner.
- Maintain a thorough knowledge of the company policies, programs, and technologies.
- Communicate effectively in a warm and empathetic manner. Have a genuine appreciation for the customer.
- Adhere to confidentiality requirements and laws ensuring information is disseminated to authorized individuals only.
- Maintain a positive and collaborative work environment exhibiting Giant Eagle values.
- Maintain internet connection with an approved ISP provider and dedicated upload speeds of 50 mbps and download speeds of 10 mbps.
Job Summary
To support our customers as the first point of contact and resolve their concerns. You will do so by actively listening to our customers and using your customer-obsessed experience, passion, and creativity to meet their needs and deliver a world-class, second to none service encounter across every interaction.Job Description
Job Responsibilities
About the company
Founded in 1931, Giant Eagle is one of the 40 largest family-operated companies in the US and operates Giant Eagle, GetGo and Market District stores. As we continue to grow and expand, our commitment to our core values and the well-being of our Team Members, customers, and our communities is as strong as ever. We listen to what you have to say and do everything we can to provide a safe, caring, family-oriented environment.