• Job Description

  Req#: REQ-00025610

  Join a Team That’s Passionate About Making Lives Better!

  At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results !

  Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.

  What You'll Do:

  For over 65 years, Bill Gosling Outsourcing has been providing business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. Come soar alongside our Goslings, our clients, and our shared customers in one glorious, honking flock!
  
  We are currently seeking a motivated and customer- focused individuals to join our call center team as Customer Care Agents. If you excel in communication and thrive in a fast-faced environment, we encourage you to apply!
  
  Responsibilities:

  • Answer incoming calls and emails and respond to customer inquiries in a friendly and professional manner.
  • Provide detailed information about products, services, and promotions.
  • Resolve customer issues and complaints efficiently, ensuring high customer satisfaction.
  • Process orders, returns, and exchanges accurately.
  • Maintain thorough and accurate customer records in the system.
  • Collaborate with other team members and departments to resolve complex issues.
  • Stay informed about product updates and company policies.
  • Meet and exceed performance metrics related to call handling, customer satisfaction, and quality.

  
  Requirements:

  • Willingness and availability to work evening through overnight shifts.
  • Previous experience in a call center or customer service role, especially in retail, is advantageous.
  • Excellent verbal communication and active listening skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and handle a high volume of calls in a fast-paced environment.
  • Proficient in using computer systems and call center software.
  • Minimum 3 CXC subjects inclusive of English A

  
  Benefits:

  • Competitive Compensation and Benefits Package

  • Growth Potential: Be part of an expanding company with ample opportunities for career advancement and professional development.

  • Collaborative Environment: Join a supportive and collaborative work culture where teamwork and innovation are celebrated.

  • Global Exposure: Work with clients and teams from diverse backgrounds, gaining valuable international business experience

  ARE YOU A GOSLING? LET’S FIND OUT!

  At Bill Gosling Outsourcing, we live by our 5 core values! If these resonate with you , come and join our team!

  • Never Satisfied – Do you have a fire in your belly to win? We want people on the team who want to win and are willing to commit themselves to this outcome.
  • Able to Grow, Eager – In order to get better, you must crave to learn…continually. You have a desire to always be learning, growing personally and professionally.
  • Make Others Better – Simply put, for our business to survive and thrive, it will only happen if we all get better. That means everyone at Bill Gosling, not just yourself.
  • Creativity and Innovation – Methods of doing business are rapidly evolving. We must continually innovate and discover technology solutions that provide superior outcomes.
  • Have Fun, Energetic – We focus on celebrating our wins along the way, laughing at ourselves and with our peers, and generally having some fun keeps the right balance for the family.

  WHERE ARE WE

  Direct One Building,

  #74 Independence Square N

  Port of Spain 100203, Trinidad

  We have offices across the Globe – North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India – please visit our website for additional information

  CHECK US OUT FOR YOURSELF

  Instagram: @bgocareers

  Facebook & LinkedIn: @BillGoslingOutsourcing

  Website: https://www.billgosling.com/careers

  Email: careers@billgosling.com

  Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence.

  We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws. Accommodations are available on request for candidates taking part in all aspects of the selection process.

  What We're Looking For:

  INFORMATION SECURITY RESPONSIBILITIES

  • Identification of non-conforming processes that impact business services and/or information security
  • Any access to data will only be granted to authorized parties based on job responsibilities and employee will disseminate data to others only when authorized by Management.
  • Report access privileges inappropriate to job duties to Management for correction and attend Information Security training on policies/procedures when required to do so.
  • Attest in writing to knowledge of and compliance with Information Security policies and procedures prior to accessing private or restricted data.
  • Role-Based security permissions, as required in Workday

  Reports to: Floor Support / Team Leader, Operations / Team Leader Working, Operations / Managing Coach, Operations

  Why Join Us?

  • Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

  • Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.

  • Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

  • Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

  • Rewarding Work: Help businesses grow while making a real difference in people’s lives!

  Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

  Twitter & Instagram: bgocareers

  Facebook: Bill Gosling Outsourcing

  LinkedIn: Bill Gosling Outsourcing

  Website – https://www.billgosling.com/careers

  By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

  At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

  Bill Gosling Outsourcing – Where your career thrives!

• About the company

  As a customer service outsourcing company, we have the technology and resources to help your business provide great customer communication experiences.

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