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Job Description
- Req#: R014942
For our Consumer Division, we are looking for a Customer Care Agent based at our office in Madrid/Vallecas.
Main responsibilities:
Deliver outstanding customer support via email, phone, in both French and English.
Resolve customer issues efficiently and with empathy, ensuring a positive experience at every touchpoint.
Take ownership of customer inquiries and follow up promptly to ensure resolution.
Collaborate with internal teams (Sales, Logistics, Finance) to ensure timely and accurate responses to customer requests.
Maintain a high level of professionalism and commitment to customer satisfaction.
Identify and escalate priority issues or potential risks when necessary.
Continuously look for ways to improve service delivery and the overall customer experience.
Document interactions and feedback in the CRM system clearly and accurately.
Key Requirements:
Fluent in both French and English (spoken and written) – Portuguese and Spanish is a plus.
Excellent interpersonal and communication skills.Strong problem-solving abilities and a “can-do” attitude.
Ability to work independently with a high level of responsibility and commitment.
Strong organizational skills and attention to detail.
Proficiency in CRM systems Salesforce, SAP is a plus.
Positive mindset, team spirit, and a genuine desire to help others.
Position based in Madrid/Vallecas
Creemos juntos un futuro más limpio
La limpieza ha surgido como un contribuyente clave a la salud y la seguridad, impulsada por la tecnología y la innovación. En Nilfisk, somos una fuerza impulsora en este desarrollo. Ser parte de Nilfisk significa pensar fuera de la caja, dar vida a tus ideas inspiradoras, compartir los resultados y aprender de tus fracasos. Creemos que la diversidad es nuestra mayor fortaleza, ya que logramos los mejores resultados a partir de una amplia variedad de puntos de vista y enfoques. En Nilfisk, tienes la libertad de ser tú mismo y expresar tus opiniones. Nilfisk está firmemente comprometido con el crecimiento y la sostenibilidad en todo lo que hacemos. Serás empoderado en tu rol mientras colaboras con colegas apasionados en una búsqueda para crear un futuro más limpio.
¿Estás listo para hacer un cambio hacia un futuro más limpio?
Abrazamos la diversidad y la igualdad con un entorno de inclusión. Alentamos a todos a postularse para el puesto, independientemente de su origen, raza, etnia, religión, capacidad física o mental, género, identidad o expresión de género, orientación sexual y edad.
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About the company
Nilfisk is a supplier of professional cleaning equipment in both industrial, commercial and consumer markets.
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