Mutual of Omaha
Customer Care Analyst – Remote
This job is now closed
Job Description
- Req#: 503260
Employer Industry: Insurance Services
Why consider this job opportunity:
- Starting hourly wage of $19.00, plus annual bonus opportunity
- Comprehensive benefits package including a 401(k) plan with a 2% company contribution and 6% company match
- Earn up to 15 days of vacation each year for regular associates working 40 hours a week
- 11 paid holidays in 2024, including 2 floating holidays for personal use
- Remote work flexibility with the requirement of a high-speed internet connection
- Opportunities for career growth and development within a company with a rich 115-year culture
What to Expect (Job Responsibilities):
- Provide exceptional customer service by responding to and resolving customer requests via phone and written correspondence
- Meet or exceed departmental standards related to attendance, productivity, and quality
- Manage a fast-paced and diverse production environment, multitasking and accurately entering data
- Transform issues or complaints into opportunities for positive customer experiences
- Build strong working relationships with team members and stakeholders
What is Required (Qualifications):
- Proven ability to deliver quality customer service with attention to detail and sound decision-making
- Regular and predictable attendance, adhering to assigned schedule and break times
- Strong verbal and written communication skills
- Ability to work remotely with access to a high-speed internet connection (minimum 50 megabits per second)
- Commitment to promoting a culture of diversity and inclusion
How to Stand Out (Preferred Qualifications):
- Experience in a customer service environment
- Familiarity with the application of policies and procedures in a business context
- Active engagement in team meetings, including on-camera participation
- Ability to multitask effectively and adapt to changing business needs
#Insurance #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Mutual of Omaha is a Fortune 500 mutual insurance and financial services company based in Omaha, Nebraska.
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