• Job Description

  Req#: 25011541

  At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

  Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

  How will you make an impact in this role?

  Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

  • Main Responsibilities: • Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
    • Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.
    • Grow and nurture customer relationships on every interaction that results in measurable Customer value.
    • Document necessary account information and offer custom solutions that benefit the customer.
    • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
    • Attend customer's calls in order to do a following of their cases.
  • Qualifications: • Fluency in writing and speaking in advanced French & English is a must (Excluding).
    • This position operates in a Monday - Friday environment and we require availability ranging from 8am-2pm, sometimes holidays or weekends also.
    • Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
    • Demonstrated consultative experience, ability to influence, resourceful.
    • Exceptional listening and relationship building skill.
    • Demonstrated resiliency in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
    • Creative problem-solving, eager to find customized solutions.
    • Experience owning or working in a small business a plus.
    • High school diploma or equivalent required.

  We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

  Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

• About the company

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

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