• Job Description

  Req#: 123170BR

  Company Description

  
  
  Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America — offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.

  Job Description

  We Deliver the Goods:

  • Growth opportunities performing essential work to support food distribution
  • Safe and inclusive working environment, including culture of rewards, recognition, and respect.
  • 6 month contract role

  Position Summary:

  As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing efficient service through timely responses to in-person, telephone, and mail requests. A successful candidate will be able to address the needs of customers and properly channel inquiries; guaranteeing we put our customers first and that every account matters.

  Address: 8030 Esquesing Line, Milton, ON L9T 6W3
  
  Schedule:

  • Training Hours: Monday through Friday 8:00AM - 4:30PM
  • Regular Hours: Monday through Friday, 9:30AM - 6:00PM

  Pay: $19.00 per hour

  Position Responsibilities :

  • Responding to telephone, written, and in-person inquiries, requests, and concerns from customers.
  • Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
  • Filing and running reports as needed.
  • Processing customer shorts, mis-picks, and credits.
  • Conducting account research and resolving problems.
  • Channeling customer inquiries to appropriate departments and documenting customer contacts.
  • Assuring that appropriate records are maintained, and reports are prepared.
  • Resolving customer requests for adjustments to orders and billing.
  • Entering and retrieving a variety of information using the computer terminal.
  • Assisting customers in the ordering process.
  • Maintaining current knowledge of pricing and product availability.
  • Understanding, interpreting, and explaining company procedures related to products and pricing.
  • Performing other related tasks and duties as assigned.

  Skills & Experiences:

  • Excellent communication skills.
  • Ability to add/subtract two-digit numbers and to multiply/divide with 10’s and 100’s.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations.
  • Ability to perform detailed data entry work accurately and efficiently within deadlines.
  • Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

  Compensation

  $19.00/hour

  Required Experience

  Minimum of two years of customer service experience.

  Required Qualifications

  • Call center experience is required.
  • Must be able to type 40 WPM (words per minute) - typing test required.

  Division

  Core-Mark Canada

  Job Category

  Operations

  Req Number

  123170BR

  EEO Statement

  Core-Mark is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a HR representative.

  Location

  CM Toronto (2553)

• About the company

  As the parent company to a leading family of foodservice distributors, Performance Food Group delivers food and food-related products to more than 150,000 independent and national chain restaurants, quick-service eateries, pizzerias, theaters, schools,...

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