• Job Description

  Req#: REQ-4056

  Are you customer-oriented, an excellent communicator, and fluent in Spanish and Portuguese? We are looking for an Customer Care Representative to join our team, responsible for customer service in the Iberian region (Spain & Portugal).

  Your role

  As a customer care representative, you are the first point of contact to our Spanish and Portuguese customers. You handle day-to-day tasks such as order processing and customer inquiries, ensuring a seamless Össur experience.

  This position is based at the Eindhoven office with the flexibility to work from home in line with our policy. You will collaborate closely with the sales teams in Spain and Portugal and your counterpart for the Italian market. You will report to the supervisor customer care who is based in Portugal.

  Your Tasks:

  • Process orders and returns with precision;

  • Provide proactive customer service for Össur Iberia;

  • Collaborate with teams for effective issue resolution;

  • Utilize ERP and CRM systems for customer interactions.

  Who are you

  • Fluent in Spanish and Portugese (spoken and written);

  • Proficient in English (spoken and written);

  • Vocational-level thinking required;

  • Experience in customer service is a plus;

  • Familiarity with Microsoft Office; knowledge of Salesforce, Navision, CRM is a plus.

  What we offer

  Our flat hierarchy, strong team spirit and very collegial atmosphere reflect our Icelandic roots. You will work in an organization that is focused on growth and innovation and offers attractive employment conditions, such as:

  • A good pension scheme with a personal contribution of only 1.25%;

  • 27 vacation days (based on fulltime employment);

  • Breakfast and lunch at a minimum contribution of EUR 1,- per day;

  • Opportunity to develop with our internal development platform;

  • Free use of in-house gym facilities.

  Össur is a leading global provider of prosthetics and bracing and supports solutions.

  Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job.

  Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world).

  Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any emplo yee of Embla Medical, including supervisors and co-workers.

  Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.

• About the company

  Össur hf. is an Icelandic company that develops, manufactures and sells non-invasive orthopaedics equipment, including bracing and support products, compression therapy, and prosthetics.

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