Employer Industry: IT Solutions

Why Consider this Job Opportunity:
- Competitive pay with opportunities for growth and advancement within the organization
- Chance to work directly with clients and end-users, providing support and resolving issues
- Collaborative work environment, working across multiple teams to solve customer-reported issues
- Opportunity to become a specialist for the employer's suite of products
- Ability to work remotely, offering flexibility in location and work-life balance

What to Expect (Job Responsibilities):
- Analyze, validate, and respond to client queries, issues, or requests through various communication channels
- Escalate issues to higher levels of support and manage customer expectations for follow-up and resolution
- Collaborate with multiple teams to investigate and resolve customer-reported issues
- Create support articles to improve self-service resources for customers
- Serve as the face of the employer to customers, providing excellent customer service and empowering customers to find solutions

What is Required (Qualifications):
- Strong customer service acumen in an IT solutions environment
- Analytical skills with attention to detail and problem-solving abilities
- Basic understanding of SQL databases
- Ability to handle stress with professional poise and effectively communicate with various stakeholders
- Excellent organization and time management skills, with the ability to work independently and as part of a team

How to Stand Out (Preferred Qualifications):
- 3+ years of experience providing functional support for software applications
- Experience in government functions such as federal acquisition, contract lifecycle management, and/or financial management
- Bachelor's degree in a related field

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