MassMutual
Customer Care Specialist
This job is now closed
Job Description
- Req#: R18428
Employer Industry: Insurance Services
Why consider this job opportunity:
- Salary up to $45,000, plus the ability to earn a 5% annual bonus
- 4-6 weeks of paid virtual training
- Opportunity for career advancement and growth within the organization
- Access to networking opportunities through various Business Resource Groups
- Supportive and collaborative work environment with a focus on customer service
- Strong commitment to ethics and integrity in a stable and ethical business
What to Expect (Job Responsibilities):
- Build rapport with customers and resolve requests on first contact
- Educate customers about their insurance policies
- Handle problems independently while seeking guidance in complex situations
- Ensure the department meets expected service levels by balancing time effectively
- Utilize multiple systems and tools to achieve goals related to customer experience and call handling
What is Required (Qualifications):
- 1+ years of customer service experience or an undergraduate degree in lieu of experience
- High School Diploma or GED
- Ability to work any 8-hour shift within operational hours (7 am–7 pm Central Time, Monday–Friday)
- Strong communication skills and a passion for learning
- Resilience and self-awareness in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- 2+ years of customer service experience
- Proficiency with Microsoft Office Suite
- Experience with insurance financial products, hospitality, or retail sales
- Bilingual in Spanish is a plus
- Strong problem-solving and critical thinking skills
#InsuranceServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The Massachusetts Mutual Life Insurance Company, also known as MassMutual, is a Springfield, Massachusetts-based life insurance company. MassMutual provides financial products such as life insurance, disability income insurance, long term care insurance, retirement/401 plan services, and annuities.
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