Employer Industry: Telecommunications

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Comprehensive benefits package including health, vision, life, and dental insurance
- Robust retirement options and ample time off allowance
- Extensive training provided on customer service skills and company products

What to Expect (Job Responsibilities):
- Answer customer inquiries regarding billing, technical, and service questions
- Strengthen customer relationships by offering a variety of products and services
- Negotiate with customers to overcome objections and retain loyalty
- Utilize desktop tools, billing software, and online resources effectively
- Maintain performance achievement levels as defined by customer care leadership

What is Required (Qualifications):
- Minimum of 1 year of experience in a customer-facing role
- High school diploma or equivalent required
- Proficiency in desktop tools, including keyboarding and billing software
- Strong verbal and written communication skills
- Ability to work flexible schedules, including nights, weekends, and holidays

How to Stand Out (Preferred Qualifications):
- Experience in sales or technical support within a service environment
- Ability to thrive in a fast-paced, sometimes stressful environment
- Strong multi-tasking abilities

#Telecommunications #CustomerService #RemoteWork #CareerOpportunity #DiversityAndInclusion

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