MassMutual
Customer Care Specialist
This job is now closed
Job Description
- Req#: R18420
Employer Industry: Insurance and Financial Services
Why consider this job opportunity:
- Salary up to $45,000, plus the ability to earn a 5% bonus
- 8 weeks of paid virtual training to support your onboarding
- Opportunities for networking through diverse Business Resource Groups
- Access to various learning content and professional development platforms
- Inclusive and supportive company culture that values ethics and integrity
- No weekend work, with shifts available Monday through Friday between 8 am and 8 pm Eastern Time
What to Expect (Job Responsibilities):
- Build rapport with customers, asking probing questions to enhance their experience and resolve requests on the first contact
- Educate customers about their annuity contracts and services
- Utilize knowledge to independently handle problems while seeking guidance in complex situations
- Manage time effectively to meet service level expectations
- Use multiple systems and tools to achieve established goals related to customer experience and call handling
What is Required (Qualifications):
- 1+ year of customer service experience, or an undergraduate degree in lieu of experience
- High School Diploma or GED
- Willingness to work any 8-hour shift within operational hours
- Wired high-speed internet connection (no Wi-Fi)
- Strong communication skills and a passion for learning
How to Stand Out (Preferred Qualifications):
- 2+ years of customer service experience
- Proficiency in Microsoft Office Suite
- Bilingual in Spanish
- Experience with insurance or annuity servicing, hospitality, or retail sales with direct consumer contact
- Ability to thrive in a fast-paced, metric-driven environment while multitasking
#Insurance #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The Massachusetts Mutual Life Insurance Company, also known as MassMutual, is a Springfield, Massachusetts-based life insurance company. MassMutual provides financial products such as life insurance, disability income insurance, long term care insurance, retirement/401 plan services, and annuities.
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