Customer Care Specialist

Ready to Start Your Career with the City of Temple?

Summary
Responsible for performing routine accounts receivable transactions and general office duties. Performs financial related work and analysis as required. Provides accurate information and professional assistance to customers. Research, documents, and resolves customer account issues and concerns. Analyzes customer accounts and reports.

Essential Duties And Responsibilities

• Establishes, maintains, and closes utility accounts to include processing account changes and creating work orders
• Receives cash, checks, and credit card payments
• Posts utility payments, deposits, and other accounts receivables
• Balances all monies and payments received daily
• Assists customers, internal and external, with general questions and account inquiries, via email, in person and on the phone
• Assists other Customer Care Specialists as needed
• Assists with special projects, reports, or assignments when required to ensure customer accounts are maintained and billed accurately
• Follows policy, procedures, and safety guidelines
• Performs other duties as assigned

Minimum Qualifications

• High School diploma or equivalent
• Two (2) years of experience in professional office environment providing customer service
• Ability to successfully pass a typing test

Preferred Qualifications

• Experience in utility billing customer service in municipal government environment
• Experience in banking