• Job Description

  Req#: 2817

  Overview

  Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 19th largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a 2023, 2024 and 2025 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, and we've been officially certified as a Great Place to Work in both 2023, 2024 and 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.

  Headquartered in Fort Mitchell, Kentucky, Drees has operations in twelve metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.

  Responsibilities/Qualifications

  Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Representative in Dallas, TX. In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders.

  Key Responsibilities:

  • Complete assigned warranty service requests within the guidelines of company policy
  • Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
  • Evaluate all customer complaints and report solutions
  • Conduct 60-day and yearly Customer Orientations
  • Keep the customer care system up-to-date and accurate
  • Recommend changes that will improve processes
  • Monitor and respond to email and voice mail messages daily
  • Comply with the "Warranty On Call" procedure

  Knowledge and Skills:

  • Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
  • Excellent verbal and written communication skills with internal and external customers
  • General knowledge of residential construction and the homebuilding process
  • Basic computer skills, experience using an iPad preferred
  • Must be organized, detail-minded, and adaptable
  • Self-driven and able to work independently
  • Ability to follow through to a satisfactory conclusion
  • Customer oriented, outgoing, dependable & ethical
  • Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
  • Problem solving abilities with excellent follow-up skills
  • Must have reliable transportation
  • High School diploma is required; Construction or other related college degree a plus
  • At least 1 year residential home experience required
  • Previous customer care experience preferred

  Requirements:

  • High School diploma is required; Construction or other related college degree a plus
  • Must have reliable transportation

  Premier Benefits to Support YOU:

  We offer a comprehensive benefits package, including:

  • Medical, dental and vision
  • Life, AD&D, and critical illness insurance
  • Wellness rewards
  • 401(k) savings plan
  • Profit Sharing
  • Paid time off increasing with tenure
  • Tuition reimbursement
  • Long and short disability and Parental leave
  • Employee discount program on the purchase of a Drees Home
  • Employee Assistance Program and much more!

  The typical schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary.

  Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.

  Summary

  Equal Opportunity Employer / Drug-Free Work Place

  To learn more about Drees Homes, please visit our website - www.dreeshomes.com

• About the company

  Family-owned and operated since 1928, Drees award-winning floor plans, innovations in luxury home design and construction are legendary.

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