WEC Energy Group
Customer Consultant
This job is now closed
Job Description
- Req#: 3444
- Competitive pay starting at $22.74 per hour
- Paid time off after 1 year of service
- Benefits including medical and prescription, dental, vision, retirement and more
- 1+ years Customer Service Experience
- Proficient at understanding verbal and written Spanish language
- High School Diploma, HSED, or GED
Peoples Gas, a subsidiary of WEC Energy Group, is seeking a Customer Consultant in our Chicago, Illinois location. The hourly rate starts at $22.74, with the opportunity for performance increases and additional differential pay for bilingual (Spanish) candidates who pass the bilingual assessment. Our bilingual positions start at $23.58 an hour. There may be a remote work option for this position.
What We Offer
Job Responsibilities
Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?
As a Customer Consultant, you will be responsible for handling On/Off Orders, while receiving and verifying information for customers and coordinating schedules for gas service when necessary. Additional responsibilities include handling customer billing inquiries over the telephone regarding where to pay bills and billing details. Consultants will report also emergency or outages to the appropriate service department, and respond to customer inquiries and provide appropriate safety information.
Successful applicants must possess customer contact or call center experience. Computer experience is required.
Our hours of operations are Monday – Friday 7:00am-7:00pm and Saturday from 7:00 am- 3:00 pm. Shift selections are offered based on seniority and it is typical for new hires to work an afternoon/evening shift during their first round of shift selections.Please join us and apply today!
Minimum Requirements
Preferred Requirements
Testing Requirements
Online Skills Assessment Required - Selection System for Customer Service (SACS)
End Date: 11/06/2023
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at Careers
WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.
EEO/AA policies and statementsAbout the company
WEC Energy Group Inc., 4 million customers across four states.
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