• Job Description

  Req#: 219233

  Find your purpose as a Customer Contact Assistant for CentraCare!

  Location: St. Cloud – CentraCare Plaza | After initial training on site, you will have the opportunity to work some of your shifts from home.

  Schedule: Full-Time - Eve shifts, 4pm-12:30AM Monday through Friday working every other weekend.

  What you will do:

  • Ensure communication signals are properly distributed
  • Deliver critical information where it’s needed
  • Demanding, fast-paced work that saves lives using a PC-based call handling system.
  • Triage a variety of incoming calls, ranging from routine to emergent and inter-office calls.
  • Responsible for dispatching staff and security to medical and non-medical emergencies.
  • Provide medical messaging services to CentraCare employees, medical staff and clinics.
  • Receives and process calls as a backup to the Patient Transfer Line
  • Manage the primary switchboard duties for CentraCare.
  • Schedule interpreter services located at St. Cloud Hospital.
  • Work closely with providers, nursing staff, administration, patients, and community.
  • Supports and implements patient safety and other safety practices as appropriate.
  • Demonstrate family-centered care principles when interacting with patients, and co-workers.

  Main Duties:

  • Emergency communication coordinator.
  • Initiate emergency plans using specified procedures for all codes and alerts
  • Receive calls from the public, employees, and other emergency agencies
  • Facilitate transfers in and out of CentraCare facilities from referring hospitals
  • STEMI (heart attack) coordinator for patients being transferred to St. Cloud Hospital
  • Handle telehealth calls
  • Back-up to all requesting departments when not available (Hospitalist, IS Help Desk and Echo)
  • Responsible for transferring calls coming into CentraCare facilities

  What you need:

  • High School Diploma or GED required
  • Ability to respond to emergency situations in a calm and controlled manner
  • 2 years of work experience or an associate degree in a related field required
  • Exceptional organizational, communication, and customer service skills
  • Experience with general computers and Microsoft Office
  • Effective communication techniques, audio communication and computerized systems
  • Emergency Medical Call Center and/or dispatching experience preferred
  • Critical thinking skills along with previous experience in operation of PC phone
  • Typing skill of 40 wpm along with general computer and Microsoft Office experience
  • Able to work under pressure, multi-task, maintain confidential information and work well in a fast paced work environment
  • Previous experience using a PC based phone system preferred.
  • Medical Terminology Course completion, prior to hire or within 30 days of hire

  What you will receive:

  • Pay starting at $17.57+ per hour and up based on experience.
  • Comprehensive benefits package
  • Paid orientation, training and medical terminology course
  • An environment where employees are supported in building their skills
  • Open communication and mentoring among team members and leaders
  • Opportunity for growth, advancement, and career laddering
  • Continuing education to remain knowledgeable in current procedures.
  • CentraCare is also proud to offer other perks such as free onsite parking, tuition assistance, scholarships, wellness program with rewards and great employee discounts!

  CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.

• About the company

  CentraCare Health is an integrated health care system in Central Minnesota.

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