• Job Description

  Req#: JR16077

  CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
  
  What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

  Job Description

  6 MONTHS CONTRACT

  Position Purpose

  Reporting to the Customer Contact Supervisor / Team Lead, the successful applicant will provide a support service for customers in the area. This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintain solid relationships with the customer base.

  The Customer Service ethos is to provide a high quality, first point of contact query resolution for our customers. The team works cross functionally, developing effective working relationships to ensure customer queries are resolved to facilitate customer loyalty and high levels of customer satisfaction. This role suits individuals who have strong administrative and analytical skills coupled with good written and verbal communication. Candidates who are focused on delivering service excellence, problem solving and have a real interest in getting things right for the customer will thrive in this role.

  Key Accountabilities

  Responsibilities include:

  • Initiating and maintaining good working relationships with the customer equipment controllers through query resolution and proactive identification of potential issues

  • Conducting Health Checks and Scheduled calls on customer accounts, ie Service calls and providing feedback and corrective recommendations to the customer and Business Manager
  • Customer account reconciliations (Master Control Card/Inventory Recon)
  • Identification and Investigation of credit equipment balances
  • Analysis and resolution of suspended movements
  • Completing and processing internal transaction documentation
  • Investigate and resolve queries raised by internal and external customers.
  • Attend to walk in Customers at the Market, market Agents.
  • Following up with customer and business to ensure the recommendations are implemented.
  • Accurate recording of service requests on Siebel
  • Processing and extracting data and reports in SAP and BW computer systems.
  • Assisting users on electronic support systems (MyCHEP)
  • Performing helpdesk function (if applicable). This involves being registered as a Helpline Agent, accessing the Nice in Contact programme and attending to Inbound calls from customers (as part of the Helpline team) from Customers.
  • Assist with za-info functionals as required.
  • General office administration including switchboard relief.
  • Participation in Team Projects
  • Participation in stock counts at customer sites – which may involve overtime on weekends.
  • Serve as backup for TEMS and other staff within the team.

  Key Requirements

  • Matric & Diploma Essential.
  • Preferably achieved or studying towards a further tertiary qualification.
  • Manual Drivers License
  • 3-5 years Accounts & Reconciliation
  • 3 years Customer Service role
    

  Preferred Education

  Diploma - Accounting

  Preferred Level of Work Experience

  3 - 5 yearsNot Remote

  We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

  Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

• About the company

  Brambles Limited is an Australian company that specialises in the pooling of unit-load equipment, pallets, crates and containers.

Notice