• Job Description

  Req#: 574
  **This position is classified as hybrid with the expectation to come in office for special events or meetings (approximately once a month or less).**

  Shift: 11:00 AM – 8:00 PM CST

  
  Location: Hybrid/Primarily remote, with occasional on-site participation for special events in Fenton, MO

  Be a part of something bigger at UniGroup

  At UniGroup, we’re more than just a transportation company - we’re a cooperative powered by a network of passionate people and renowned brands, including United Van Lines, Mayflower Transit, and UniGroup Logistics.

  We connect people, businesses, and belongings with care, precision, and innovation. Every move we support is part of someone’s story and we’re proud to play a role in making it smoother and more successful.

  What you’ll do:

  As a Customer Engagement Specialist, you’ll be the first point of contact for potential customers who are planning one of life’s biggest transitions: a move. Through inbound and outbound calls, you’ll schedule survey appointments, share key information, and help customers explore the right services for their needs. You’ll blend empathy, communication skills, and efficiency to provide a standout experience that sets the tone for everything that follows.

  In this role, you will:

  • Schedule survey appointments by managing inbound/outbound calls and electronic leads, overcoming objections when necessary to secure appointments
  • Engage with potential customers, gather move details, and explain service options with clarity and care
  • Provide basic moving quotes and handle stand-alone auto move requests
  • Introduce value-added services and assess customer interest
  • Route inquiries outside the scope of the lead center to the appropriate internal teams
  • Support the virtual sales team with cubing and estimating
  • Maintain accurate records and meet individual/team performance targets
    

  What you bring to the table:

  • High school diploma or equivalent and 1–2 years of customer service or call center experience
  • A high-energy, customer-first mindset with a desire to solve problems
  • Excellent listening and engagement skills — you're curious and ask the right questions
  • Comfort working independently and a willingness to grow into new responsibilities
  • An interest in building sales and service skills in a collaborative environment

  What you’ll gain

  We take care of our people so they can take care of our customers. UniGroup offers a robust benefits package designed to support your personal and professional well-being.

  Health & Wellbeing

  • Medical, Dental & Vision Coverage
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • 12-week Primary Caregiver Leave & 4-week Secondary Caregiver Leave
  • Competitive Paid Time Off + 8 hours of Volunteer PTO annually

  Insurance & Financial Benefits

  • Company-paid Life and Disability Insurance
  • Supplemental Life & AD&D Insurance options
  • 401K with 3% Employer Match
  • Tuition Reimbursement
  • Paid Holidays

  Ready to make an impact?

  This isn’t just a job, but a chance to join a team that moves lives and builds careers. If you’re looking for a dynamic, people-centered role with growth potential and flexibility, we’d love to hear from you.
  
  

  Check out more about life at UniGroup on our Careers Page , Facebook , or LinkedIn.

  We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law.

  We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the UniGroup family.

  UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@unigroup.com.

• About the company

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